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Luther Family Ford

Fargo, ND

4.5
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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3302 36th St S

Fargo, ND

58104

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Showing 5,100 reviews

July 02, 2022

I appreciate that you offer a beverage and snack while you wait for your vehicle. More

by Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 02, 2022

The service we have had at Luther Ford in Fargo has been good. We would come back. More

by tgdaly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Mell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Vetsch
July 02, 2022

Didn’t include or mention all options (parts dept) from original order. Had promo items for delayed order but none in size needed… so really no promo. Ford gave dealership money for this promo. More

by SHEYENNEAG
Recommend Dealer
Yes
Employees Worked With
Ben Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Williams
July 02, 2022

Brought my vehicle in to get window and door fixed. Was charged for a window switch when it was just a broken wire. The door alignment was better but still only closed properly half the time. Brough More

by ian26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Kotschevar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

Luther Family Ford responded

Good Afternoon Ian, It is my understanding that you were given a credit to the bill for the wiring repair and that we have revisited the door adjustment at no charge. Ryan and the technician were trying to convey that if you still are not satisfied with the door operation they would recommend having it addressed at a body shop because they have done everything they can to attempt to resolve it. I operated the door myself multiple times and I felt it was operating the same as other transit doors. Please reach out in person if the second door adjustment is not satisfactory and we can discuss how to resolve it. Have a great holiday weekend!

July 02, 2022

I called for a appointment as was told Aug 2. Well I can’t drive the car. That car has been to Luther Ford. And now Aug 2 poor business ! More

by Claudia
Recommend Dealer
No
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
Jul 02, 2022 -

Luther Family Ford responded

Good Morning Claudia, I apologize that our appointments are booking into August. We always allow customers to drop off vehicles to be worked in for emergency repairs as we get cancellations etc. I would love to see what we could do to get you in sooner. Please either call me on Tuesday (we are closed Monday for the holiday) or send me an email with a brief description of the concern you are experiencing to jennifer.brinkman@lutherfamilyford.com.

July 02, 2022

Fast, Friendly, Reliable, Courteous, Timely, Knowledgeable, Clean, Comfortable, Responsive, Well Liked, Community Involved, Thoughtful, Respectful. Just a few words about Luther Family Ford. More

by TWETESWEGOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Zastrow
July 01, 2022

Friendly and courteous service with competent employees who have been working hard to get the job done. More

by Joel.westrum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Weninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2022

They were very friendly and helped me find a vehicle I am in love with!! More

by CHELSLOVE129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Mell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Gianakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2022

On June 27 we went to Luther Family Ford as 2 screws on the cowling under our Ford Escape were missing. We were going back to Montana the next morning and needed the screws replaced asap. We pulled up to s More

by Dave B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Jorgenson
June 30, 2022

They are always friendly and helpful. They explain anything they need to in easy to understand verbiage. More

by Karlyon9462
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't recall the name(s)
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