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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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April 01, 2022

Luther Family got me scheduled quickly after ordered a part, offered me transportation service while I waited, and completed the service in less time than initially stated. The service men are not condesc More

by Candice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Luther Family Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 31, 2022

I am always given Quick, efficient, friendly service! Comfortable waiting area with coffee and snacks are nice. More

by frances1078
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 31, 2022

Clean friendly atmosphere with very competent service group. Sales staff informative and helpful concerning the car sales market as well new innovations available. 5th More

by bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Luther Family Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 31, 2022

Service was slow to start. I had to take a loaner overnight so the work could continue the next day. Thanks More

by ward.lunde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Luther Family Buick GMC responded

Thank you for the five-star rating, Ward! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 31, 2022

They are close to where I live and seem to do a good job at what they do, fix cars. More

by mtburton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember who I worked with.
Apr 01, 2022 -

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 30, 2022

Took over 2 weeks to get in for service. Needed up being my rear breaks, maybe could have saved the rotors if I could have got in earlier? Also had my check engine light on, find out it’s re More

by ADAMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robb Reierson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Luther Family Buick GMC responded

Adam, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 30, 2022

I have purchased several pickups from Luther and have never been disappointed. The employees are always there to help,I will be buying more vehicles from Luther in Fargo N.D. More

by NEILJGILLESPIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Luther Family Buick GMC responded

Neil, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Luther Family Buick GMC. We can’t wait to see you for your next servicing appointment! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 30, 2022

I get my vehicles serviced with Kevin. He is just a swell guy. I like working with him. Always honest and hard worker. This is the major reason I keep coming back to Luther is because of More

by rich.olson2020
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Luther Family Buick GMC responded

Hi Rich and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here to our dealership! Kevin is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 30, 2022

Performed all repairs and maintenance that was required in a timely manner. Very satisfied with the results. Thank you. More

by DETIENNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Luther Family Buick GMC responded

Detienne, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 30, 2022

I stopped into dealership on a Saturday afternoon with no appointment. I needed a tail light bulb replaced and a new key fob. I was able to have work completed and was done in about 45 minutes. Excellent More

by Derek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Luther Family Buick GMC responded

Derek, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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