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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews
Call Service Center (701) 356-7100

3,317 Reviews of Luther Family Buick GMC - Service Center

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November 02, 2023

When I got my 2023 Yukon in for its 1st service, service was excellent. However, getting an appointment is a real pain, chore. More

by JFIELD5
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gorby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Luther Family Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 02, 2023

Excellent experience every time we’ve had service. Robin has been excellent to work with. More

by DARIN GRONWOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Luther Family Buick GMC responded

Darin, thank you for the awesome feedback! Robin is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 02, 2023

Always willing to assist when needed, willing to work our vehicle in when schedule is already booked. More

by Kyle Janssen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Luther Family Buick GMC responded

At Luther Family Buick GMC, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Kyle! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 02, 2023

Luther Buick GMC always strives to assist us from sales to service. They will fit in special service if required, this is very helpful. More

by wgadberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Grosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Luther Family Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 02, 2023

No appointment but they worked me in. Great service. The service writer was friendly, professional and kept me informed. More

by jkolars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Luther Family Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 31, 2023

I have always been very happy with the service I have received at Luther. They are timely and very courteous. More

by Pmb1007@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 29, 2023

Sent vehicle home after faulty repair. Very hard to steer and drive and should have been provide a loaner pickup until it was repaired More

by KJDUERRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Tollefson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Luther Family Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 29, 2023

Robb was courteous and professional. I appreciated the text communication upon dropping off my car, and the message when the work was complete. More

by Kathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Weist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Luther Family Buick GMC responded

Thank you for taking the time to write this review, Kathryn. I am pleased to hear that Robb was able to provide an efficient and overall positive experience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 28, 2023

My tire had a nail in it. .they got me in the next day with four new tires. Always so kind and helpful Mitzi Hager More

by Mitzi Hager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Luther Family Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Mitzi. Please don't hesitate to call if I can help with anything at all. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 28, 2023

ALWAYS fast, fair & friendly! Luther Buick GMC always goes above and beyond. Best dealership, sales and service are wonderful! More

by steve
Recommend Dealer
Yes
Employees Worked With
Tony Emmerich
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Oct 31, 2023 -

Luther Family Buick GMC responded

Steve, I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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