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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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November 03, 2022

Robin was fantastic at working me in the schedule on very short notice the day before I was to leave and go south for the winter. Very professional and courteous. Great job! More

by garyk590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 03, 2022

Arrived a little early for a oil change and they got me right in. Good service! More

by srwilson4
Recommend Dealer
Yes
Employees Worked With
Not on list
Nov 07, 2022 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 02, 2022

Staff was very welcoming and professional. The appointment time frame was as promised and all work appeared to be completed as requested. More

by Bdchauge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Luther Family Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 02, 2022

Great service! Difficult to get in to get a oil change. Needed to wait over two weeks for an appointment. Where other places in town, you can get done in less than More

by sstalboerger
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Luther Family Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 31, 2022

Bought two vehicles within 8 months due to accident. Took care of the trade in and we purchased a new one. More

by byesusan
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brent Blatchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Luther Family Buick GMC responded

Thanks for your awesome review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 30, 2022

I already filled out a detailed survey. I don't have the name of the service technician, but it just seemed like everything detected soon turned into a new, expensive problem. I still fin More

by kristitrautwein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Tollefson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I dealt with 2 customer service employees who were very nice and helpful...one was Allison, not sure of the other name.
Nov 01, 2022 -

Luther Family Buick GMC responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 30, 2022

We are always treated extremely well at Luther GMC. The service advisors listen to our concerns and have our vehicles thoroughly checked out. More

by vanirene559
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Boyle helped me schedule my appointment and Andrew Bloomquist was on duty when I dropped off my vehicle.
Nov 01, 2022 -

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 29, 2022

Rob was very helpful and friendly. Work was done in a timely manner. Very satisfied. More

by FSFULLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 29, 2022

Rob was super helpful and professional. I will be back to buy my vehicles and get service done at Luther also! Thanks again Rob More

by hansonmarcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 29, 2022

It was nice to get a 10% discount for being old and the cost was less than expected. More

by RALPHGILBERTSON
Customer Service
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Luther Family Buick GMC responded

Thank you for sharing your experience with us! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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