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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews
Call Service Center (701) 356-7100

3,317 Reviews of Luther Family Buick GMC - Service Center

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December 30, 2022

Did what was requested without any hassle even washed my car. Nice waiting area, good coffee. More

by RCANDERSON56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Luther Family Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 30, 2022

Rob our service advisor was great to work with. He listened to the issues we were having and followed up with us to ensure our needs were taken care of. I will have all my future work done with Rob More

by mogomez76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Fugle was very pleasant and welcoming.
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Jan 03, 2023 -

Luther Family Buick GMC responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Luther Family Buick GMC special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 30, 2022

They fixed my Ford when the Ford place couldn’t get me in for another month! Thank you!!! More

by Jacifritz2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 30, 2022

No diagnosis on my problem with my pickup because the weather is bad. Well I have a problem with it and need it fixed or I have to trade it in. More

by hoovski62
Recommend Dealer
No
Employees Worked With
I don’t know the person I talked to. I gave up
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Jan 03, 2023 -

Luther Family Buick GMC responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Luther Family Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 29, 2022

The friendly staff is always ready to take care of the customer in any way possible. The best dealership I have used by far! More

by TECHMANND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McPhillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2022 -

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 29, 2022

The guy that checked us in was very patient and kind. Comfortable place to sit and good coffee and cookies❤️ Everyone was very kind. The young man that checked us in even drive our car inside so my husba More

by ckirkhorn1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He was dark and glasses and cap
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Dec 30, 2022 -

Luther Family Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 28, 2022

The guys always treat me well and provide exceptional customer service! I can always trust them to take care of me and my car! More

by applejax67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2022 -

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 26, 2022

Rob is the best. Takes car of my kids vehicles anytime they break down. Always gets them in and gets them back on the road. Wouldnt take our vehicles anywhere else More

by jalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 23, 2022

I appreciate that they update you often about your vehicle. Courtesy driver experience was great too. More

by sa_jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat
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Dec 27, 2022 -

Luther Family Buick GMC responded

Thank you for the feedback! Our top priority is exceptional customer care and I am proud that this was offered to you during your recent visit. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 23, 2022

Very helpful and professional…have been working with Luther for over 10yrs now and never had any issues with any department… More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Luther Family Buick GMC responded

Alex, thank you for your loyalty to our dealership and for taking the time to write this review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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