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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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January 12, 2023

Staff was very helpful and work was done as indicated in a timely manner. Shuttle service was on time and friendly. More

by CHEVYPOWER523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Luther Family Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 11, 2023

Very friendly very clean yada yada yada A a. a a a a a a More

by inelson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita Hetler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Berghorst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Kasson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Luther Family Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 11, 2023

Great customer service and always a great guy to work with. Thank you Rob. Appreciate you More

by chad73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gertz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Luther Family Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 11, 2023

I really appreciated the fact that they had cars on the lot. I was in a bind due to an accident and they helped me immediately!!! More

by kohoutek78
Recommend Dealer
Yes
Employees Worked With
Corey Berghorst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 10, 2023

It was good thank you Buick family but lots of problem occurred that not the Buick company fault it was late to recognize the error in vehicle More

by Gunace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Luther Family Buick GMC responded

Gunace, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 09, 2023

Did not even check out an extra issue I had. I then called the place we got car and they agreed it needed to aligned based on what we told them was the issue. No questions asked and said to bil More

by heatherboecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t knoe
Jan 11, 2023 -

Luther Family Buick GMC responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 09, 2023

Andrew and Troy took care of all the details, both were great to work with. More

by tshoman2820
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Troy Weist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gorby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Luther Family Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 08, 2023

I experienced vehicle problems while out of town on a holiday weekend and they walked me through how to get home safely and for me in to their already busy schedule when I got back. More

by COOLPHARMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Luther Family Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 08, 2023

You guys told me that my brakes would need to be replaced soon. I paid for an inspection and clearly that did not happen. If they had actually inspected my vehicle, they would have seen that the brakes were More

by KWOLNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know his name
Jan 10, 2023 -

Luther Family Buick GMC responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that I seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 08, 2023

Always great service. They listen and work hard to fix things. Timely and flexible, great service! More

by JULIE_RANDALL68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Luther Family Buick GMC responded

Julie, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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