Luther Family Buick GMC - Service Center

Service department excellence, Luther Buick GMC It is amazing to me how Luther GMC made a bad situation better in comparison to their counter part Luther Ford's POOR performance. I will be a return It is amazing to me how Luther GMC made a bad situation better in comparison to their counter part Luther Ford's POOR performance. I will be a returning customer to the GMC side for both service and to buy my next vehicle. Kevin and Steve were knowledgeable and sympathetic in dealing with our repairs. Thank you, Jason More

Check front and rear tires for proper pressure. Within ten minutes of arrival the tires were checked and nitrogen was added as required. Thanks again Paul McDonald Service Consultant for a job well Within ten minutes of arrival the tires were checked and nitrogen was added as required. Thanks again Paul McDonald Service Consultant for a job well done. More

Tire assistance Quick assistance with a low tire as we were heading out of town for the weekend. The service was kind, professional and fast and we were on the way! T Quick assistance with a low tire as we were heading out of town for the weekend. The service was kind, professional and fast and we were on the way! The service manager was personally checking the tire for leaks while he waited for service to squeeze us in. We were well cared for! More

Service Experience After recently purchasing a certified used vehicle from Luther Family Buick it was now time for an oil change. I arrived shortly before 8AM without an After recently purchasing a certified used vehicle from Luther Family Buick it was now time for an oil change. I arrived shortly before 8AM without an appointment and within 5 minutes I was on the schedule and in a courtesy car for a ride to work. The turnaround of the service was rapid and the courtesy car back at my office at a time convenient for my schedule. Excellent work and helpful friendly people. More

great people to work with!!!! Paul M. in service has always been great to work with. Getting oil changes or warranty work done. We have bought four automobiles there and have had Paul M. in service has always been great to work with. Getting oil changes or warranty work done. We have bought four automobiles there and have had very good service. I have recommended them to my friends. Also some have bought there and been happy!! Thanks J.R. More

Great staff...wash could have been better It took an hour and forty minutes for my oil change and tire rotation. I did have an appointment. Also, they washed my car at the end and did not do a It took an hour and forty minutes for my oil change and tire rotation. I did have an appointment. Also, they washed my car at the end and did not do a good job at all. I didn't care this time because my car was not clear, but the last time I was there I had just had a full service car wash and it came out looking worse than when I came in. So, I would tell them to skip the wash. Everything else appears to be fine with the rotation and the oil change. The staff was very friendly and helpful. The waiting room was excellent too. More

Problem fixed but it took two trips When I picked it up, the first thing I did was try the rear air conditioner to see if it was working because that was the original problem. When it wa When I picked it up, the first thing I did was try the rear air conditioner to see if it was working because that was the original problem. When it wasn't working, I drove it back into the service area and made another appointment. I don't know how they didn't verify the only problem they were supposed to fix was actually fixed. It cost me another trip there and they had the car all day and they were cheerful that it didn't cost me anything the second trip. They didn't even apologize for wasting my time on another appointment. More

Service When I take my car in for service. I am greeted with smiles & efficiency. They make sure you understand everything that is recommended to be done to t When I take my car in for service. I am greeted with smiles & efficiency. They make sure you understand everything that is recommended to be done to the car or what can wait until a later visit. When I return for my car, the lady that handled the bill answered several questions for me to my satisfaction! More

Oil Change Appointment I made an appointment with Robin Tollefson for an oil change. When I got there, he also recommended a tire rotation and checked to see if there were I made an appointment with Robin Tollefson for an oil change. When I got there, he also recommended a tire rotation and checked to see if there were any recalls. I enjoyed pie and coffee during the appointment, and my car was also washed and vacuumed. I couldn't ask for anything more. More

All items taken care of good work overall Your work force continues to take care of me as a customer and we Thank You for that. Robin Tollefson takes care to inform me as a customer of what i Your work force continues to take care of me as a customer and we Thank You for that. Robin Tollefson takes care to inform me as a customer of what is needed and then handles it and this is appreciated and thank you for the excellent service. More