3,317 Reviews of Luther Family Buick GMC - Service Center
Ongoing inconsistent heat on driver’s side of car. My car is now heating on both sides! It was in several times, but Paul, Jeremy and Eric just kept on trying until the problem now seems to be resolved My car is now heating on both sides! It was in several times, but Paul, Jeremy and Eric just kept on trying until the problem now seems to be resolved. Their ongoing efforts, as well as their courtesy to me, were appreciated. Always glad to be able to count on the personnel at Luther. More
Everyone was friendly in the work was done in a timely matte Everyone is friendly and the work was done very well. I also got a nice clean vehicle back when it was ready. Great place to do business. Everyone is friendly and the work was done very well. I also got a nice clean vehicle back when it was ready. Great place to do business. More
Service department Kevin is always very friendly and accomodated service of our vehicle with short notice. Did great working with our daughter and explaining additional Kevin is always very friendly and accomodated service of our vehicle with short notice. Did great working with our daughter and explaining additional services that were needed. He along with all of the staff are welcoming and great to work with. More
Fast service Called in the morning regarding brake issue told them I would need a rental. Arrived and had my rental waiting for me. Easy drop off with no wait. Rec Called in the morning regarding brake issue told them I would need a rental. Arrived and had my rental waiting for me. Easy drop off with no wait. Received a call by late afternoon stating my car was complete. They explained to me the issues with my car. Fast pick up again no wait. More
Fast clean and easy The finished the work under the time allowed. They washed my car which I needed... I needed a Front Bumper License Plate Holder Bracket thing. They we The finished the work under the time allowed. They washed my car which I needed... I needed a Front Bumper License Plate Holder Bracket thing. They went above and beyond by taking the actual license plates and installing them as well... More
Electrical problems Headlights would not turn off brought it in they found a short in my astral start which was an aftermarket add on and they removed it which cured the Headlights would not turn off brought it in they found a short in my astral start which was an aftermarket add on and they removed it which cured the problem and yes I would recommend you to my friends and family Thank you Jerome More
No appointment, drop in repair Our vehicle had a number of warning lights late Sunday afternoon. I dropped off the vehicle first thing Monday with no appointment. I was immediately Our vehicle had a number of warning lights late Sunday afternoon. I dropped off the vehicle first thing Monday with no appointment. I was immediately greeted, asked some quick questions, and directed to a Service Manager, Robb. Robb took my information on the warning light, on my warranty, and contact info. The vehicle was already heading back to the shop while we visited. I was offered a ride to work, which I accepted. About 1 hour later, I received a call from Robb on the issue, what would be covered under my warranty, and on what my expected portion of the repair cost. In another 1-1/2 I was called to let me know the repair was finished and the vehicle could be picked up. I was given my total, which was very close to the estimated repair. I stopped to make payment and to pick up the vehicle early that afternoon. Everything went smoothly and the communication was great. More
GMC Acadia wiring problem Service Advisor Paul helped me fixing my car making an adjustment from their busy schedule. I'm happy with the service. Thank you Paul. Lok Service Advisor Paul helped me fixing my car making an adjustment from their busy schedule. I'm happy with the service. Thank you Paul. Lok More
Professional Efficient and Kind Appt made. Taken in on time. MPVI done. Car wash provided. Friendly personnel in waiting area catered to my 3 year old son while waiting.. Profes Appt made. Taken in on time. MPVI done. Car wash provided. Friendly personnel in waiting area catered to my 3 year old son while waiting.. Professional and smooth experience More
First change after free 2 year Service Service person asked if I had discount coupon from when I purchased the vehicle. Totally forgot about it. Good deal in the first place but this save Service person asked if I had discount coupon from when I purchased the vehicle. Totally forgot about it. Good deal in the first place but this saved me $40. That team is great. Thanks! More