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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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April 05, 2018

Great job by service staff ! Staff was very pleasant to work with , informed me of all service work needed and asked for permission to go ahead before performing the work . Work More

by wealthinhealth2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Luther Family Buick GMC responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day!

April 05, 2018

Unnecessary repairs Dropped my truck off for an oil change and replace a headlight. Fargo dealer called my wife instead of me and talked her into $1000 worth of service f More

by FargoGMCTruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robb Reierson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2018 -

Luther Family Buick GMC responded

Thank you for informing us about your visit. We are very sorry to hear about your recent Service experience. We really appreciate all of your business you've done, and would like to hear from you to see how we can continue to earn your business! Thank you again for sharing your visit! Adam Heili - 701-356-7100

April 04, 2018

Oil change Perfect customer service, everyone was very professional, and explained everything so I could understand. Been taking both my cars to Luther for three More

by MH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Heili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Luther Family Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience.

April 04, 2018

Top notch service Had appt for oil change and was able to get in/out as scheduled. Always enjoy visiting with Randy in Sales while I’m there, too, to learn of any new d More

by KSCHUMACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Johnk
Jun 01, 2018 -

Luther Family Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service.

April 04, 2018

Robin does a nice job, but the dealership doesn't support we The dealership is not very supportive of customer warranty claims. I felt the work done should have been covered by the manufacturer's warranty. No More

by JTALLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2018

Tire problem Got in my car for my lunch break and it said to put air in my rear right tire now. Drove straight to dealership and they fixed it within an hour, gave More

by ANDERSONSTACYJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Luther Family Buick GMC responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

April 03, 2018

Review Everyone there is very helpful and friendly. My experience at Luther has always been great working with Paul. He is a very stand-up and honest guy. More

by bryantd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Luther Family Buick GMC responded

We appreciate the kind words. We look forward to seeing you again in the future!

April 03, 2018

Great Customer Service I’ve always received outstanding service at Luther GMC Service Department. Reasonably priced and expeditious service. Great popcorn and coffee too. Hi More

by yncpang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Luther Family Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

April 03, 2018

Awesome Service! I always have the easiest time receiving the help and answers to my questions that I desire. The employees go above and beyond to help! Larry Mitchell More

by Ebaasch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

April 01, 2018

Very good service. Got me in and out very quickly and even washed the vehicle for free. Very easy to work with and would highly recommend. More

by MTWIESER
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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