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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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June 14, 2018

They treat their customers very well. They are very courteous, friendly, and helpful. I appreciated Paul letting me know I could come in and talk to their IT people anytime, after I had me More

by aheimark
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

Luther Family Buick GMC responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their courteous, friendly, and helpful customer service and will be happy to hear that you left Luther Family Buick GMC satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 14, 2018

Poor poor poor Every time I have brought my truck in there has been some sort of problem with either not knowing what the problem with the truck is. I have had high More

by johnson_seth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jun 18, 2018 -

Luther Family Buick GMC responded

Hello Seth, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the service department to get in touch so we can work towards an understanding. Thank you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 14, 2018

Quick The service was quick and employees were friendly. They offered to wash my vehicle and did but left dirt on back of car and spotted windows. More

by denise.ishaug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

Luther Family Buick GMC responded

Denise, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 13, 2018

Great experience I had a scheduled oil change and told Kevin there was an issue with the a/c. The service team changed the oil and found the problem with my a/c and a More

by AMY022880
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2018 -

Luther Family Buick GMC responded

Amy, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 13, 2018

Glass repair Pieces of glass and garbage left in vehicle after windshield installed. Price great and timing great just not happy about the glass with having a chil More

by JB6409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No Idea
Jun 14, 2018 -

Luther Family Buick GMC responded

I would like to extend an apology for your service experience. It’s important to us that we satisfy every customer and you help our business by bringing these inconsistencies to our attention. I am concerned about this issue and would like the opportunity to mend it. If you could contact me at your earliest convenience, we can work at resolving this. Thank you! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 13, 2018

GMC in for routine service I had my GMC Canyon in for routine service Tuesday, June 12. Luther did a great job performing the work and were very helpful and friendly. More

by rka88990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2018 -

Luther Family Buick GMC responded

Hello and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Kevin is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 12, 2018

Oil change, rotation or tires, 50,000 mike inspection The staff was very friendly. They updated me on the progress of the inspection. The work was completed in a timely fashion. They Informed me of future More

by bjerkec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2018 -

Luther Family Buick GMC responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Luther Family Buick GMC's Service Department. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 12, 2018

Fast and friendly service Am treated as though I am a special customer. I love the.immediate attention; offers for a ride; the complimentary car wash and open car doors when s More

by MDLIEBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Carrier
Jun 13, 2018 -

Luther Family Buick GMC responded

Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 12, 2018

Excellent service as always I have always gone out of my way to have my car serviced at this dealership. Their customer service is excellent and the quality of their work is exce More

by KRILEY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2018 -

Luther Family Buick GMC responded

Hello and thank you so much! We can't tell you how much we appreciate your customer loyalty! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 12, 2018

Oil change & check tires Kevin did a good job keeping me informed on what I needed done and my options available. I was impressed with his service and he was very friendly & p More

by Jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2018 -

Luther Family Buick GMC responded

Hi Jess and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Kevin is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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