Luther Family Buick GMC - Service Center

Excellent as always! My heartfelt thanks goes out to Luther Family Buick! They take really good care of their customers and are always cordial, kind, and concerned about My heartfelt thanks goes out to Luther Family Buick! They take really good care of their customers and are always cordial, kind, and concerned about safety. I truly appreciate Luther Family Buick. Annette Morrow More

Oil change Great service and the associates were friendly. The waiting area was comfortable And was nice to have beverages if you wanted. The waiting time was Great service and the associates were friendly. The waiting area was comfortable And was nice to have beverages if you wanted. The waiting time was acceptable. More

Honest and reliable w\ OEM parts used too. Luther was easy to work with and kept me in the loop as far as timeliness of completion. Best of all they used OEM parts to my satisfaction of a compl Luther was easy to work with and kept me in the loop as far as timeliness of completion. Best of all they used OEM parts to my satisfaction of a complete job. More

Satisfied We called in and dropped off the vehicle after hours to have the automatic trunk repaired. They called to tell us there was a couple other things to f We called in and dropped off the vehicle after hours to have the automatic trunk repaired. They called to tell us there was a couple other things to fix which we agreed to have done, totalling around $700. The shuttle service came and got my four kids and I. Upon arrival, I unloaded all the car seats and kiddos and waited in line to find out what was next. Unfortunately, this is where I feel they dropped the ball. I had told the driver I had never been there and that this was our first time having our vehicle serviced. No one told us where to go or where our vehicle was. Someone eventually told me to go see the cashier. I found where that was and we had already paid for it. They gave the receipt and that was it. No one offered to show us where it was or go over the repairs. I was disappointed that we had to haul 2 car seats, the baby, and all our bags through the lot to find our vehicle. There should be more effort made to leave a good impression. More

Great Customer Service Kevin was great. He talked through what was going on with my car and gave me options The time to get things looked over and fixed was quick. Kevin was great. He talked through what was going on with my car and gave me options The time to get things looked over and fixed was quick. More

Warranty Service This is my first time at Luther and was so impressed I’m switching my service to them.. Problem diagnosed and fixed. Friendly andcompetent. Thanks This is my first time at Luther and was so impressed I’m switching my service to them.. Problem diagnosed and fixed. Friendly andcompetent. Thanks More

Appreciated Above and Beyond Service!!!! The malfunction light came on while driving the car. Though I had an oil change scheduled for two days later, and planned to leave my car until then a The malfunction light came on while driving the car. Though I had an oil change scheduled for two days later, and planned to leave my car until then after driving it straight in, Paul called Jeremy up front, and those two did the repair and oil change the next day. What a pair! I am so appreciative of their customer support! They are a quite an asset to Luther Family Buick GMC! More

Paul is the Best Service Manager Paul is always their when I need advice, service and knowledge of my motor vehicle. I trust his recommendations. He walks the talk and talks the wal Paul is always their when I need advice, service and knowledge of my motor vehicle. I trust his recommendations. He walks the talk and talks the walk. More

Good service -too slow Takes a little too long for a routine lube job and tire rotation..Need a true quick lube where you can come in without a reservation.IA reservation is Takes a little too long for a routine lube job and tire rotation..Need a true quick lube where you can come in without a reservation.IA reservation is usually two or more days out presently. More

Great service Had a flat tire. They got me in right away and determined I needed a new tire. They ordered one and had it for me the next morning. After I got to the Had a flat tire. They got me in right away and determined I needed a new tire. They ordered one and had it for me the next morning. After I got to the dealership they had it all done in about 40 minutes. More