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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews
Call Service Center (701) 356-7100

3,317 Reviews of Luther Family Buick GMC - Service Center

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December 08, 2023

Paul dose a great job with scheduling and communication we throw a lot of challenges his way. More

by CHAD83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2023 -

Luther Family Buick GMC responded

Thanks for your outstanding review, Chad! I'm very happy to hear that Paul was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 07, 2023

Wish they would have fixed my Bluetooth weeks ago when I was In there but I was blew off More

by Wesley.larson
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robb Reierson
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Dec 07, 2023 -

Luther Family Buick GMC responded

I am very sorry to hear that you feel your needs were not met during your recent visit with us, Wesley. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact me if you'd like to discuss this further. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 07, 2023

Clean and well taken care of waiting area, service drive, and showroom. All staff was courteous and helpful. More

by Silverado Driver
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
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Dec 07, 2023 -

Luther Family Buick GMC responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 05, 2023

Charlie was the mechanic that rode with me. He found the problem right away and they were able to fix it and take care of it right away. The transport guys were wonderful. It was one of the bes More

by RANKINBARTELS
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robb Reierson
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Dec 06, 2023 -

Luther Family Buick GMC responded

We are truly grateful for this awesome review! I am thrilled that Charlie was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 05, 2023

Great experience. Great knowledge. Friendly people. Would definitely recommend Very good communication and customer service More

by j.john.eberhardt
Recommend Dealer
Yes
Employees Worked With
Paul
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Dec 06, 2023 -

Luther Family Buick GMC responded

Mr. Eberhardt, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 05, 2023

Service was great, was in and out in the advised time, always helpful when a guy pulls up More

by DOUGCOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gorby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luther Representative
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Dec 06, 2023 -

Luther Family Buick GMC responded

I cannot thank you enough for this glowing review of our service center, Doug! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 04, 2023

Had quite a few troubles in the past trying to set up a an appointment because even though I was going through Luther GMC they always said it was going through Luther Ford and they were canceling my appoin More

by FARGOBUM
Recommend Dealer
Yes
Employees Worked With
Paul
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Dec 05, 2023 -

Luther Family Buick GMC responded

I am glad to hear that we were able to make your visit a positive one. Thank you for bringing the issues with the scheduling system to our attention. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 04, 2023

Robin was fantastic. Fixed a doorlock issue on the spot! Thought for sure i would have to come back for that. More

by mebenste
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
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Dec 06, 2023 -

Luther Family Buick GMC responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 04, 2023

After a miscommunication with scheduling, they were able to fit my car in for an evaluation. More

by brittanylang
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Julian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback, Brittany. We always strive to meet the needs of our customers no matter the situation, and I'm glad we were able to work things out to get your vehicle in. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 03, 2023

I was very impressed with how polite, professional and courteous everyone was. Very clean and welcoming place. I would definitely do business with them. Just wished my service would have been under warran More

by potrnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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