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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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March 20, 2023

Was able to get information from the service department as to what had happened with the truck and the time frame on how it was going to be fixed. More

by Todd Tenvoorde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Luther Family Buick GMC responded

Todd, I appreciate your amazing review and I am glad to hear that you enjoyed the service you received from us. I will certainly share your feedback with our entire team, and encourage you to contact me or stop by for a visit again if you need any further assistance. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 20, 2023

They performed the service exactly as described and the quote on price was accurate too. The transmission flush fixed the issue like they said it would More

by kristy7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Luther Family Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 20, 2023

Walked into parts department he found my parts and took me out to service area explained what I needed More

by Bob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Blatchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Luther Family Buick GMC responded

Thank you so much for the nice review! I really appreciate this feedback and I'll be certain to share your compliments with our staff. I pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 19, 2023

Rob is a great, friendly guy! I was definitely glad to do business with him! More

by bw1002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Luther Family Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 18, 2023

The Luther Family Buick GMC Dealership was easy to work with and the customer service was excellent. The process of finding a vehicle and picking a payment plan was well explained and prompt. All of my que More

by Lzach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Weist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Kasson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Luther Family Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 17, 2023

Completed the service in a timely manner, wrote a nice report detailing vehicle condition and washed my truck when they were finished. More

by dan56.fargo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Luther Family Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 17, 2023

This is the first time I have taken my vehicle here, and I am not disappointed. They contacted me multiple times to ask and work with me to decide on how and what I wanted fixed. I will definitely be contin More

by Jessicanygaard03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Luther Family Buick GMC responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 17, 2023

Excellent service, will definitely return! My vehicle was well taken care of as always. Thank you! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Luther Family Buick GMC responded

Bill, I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing Luther Family Buick GMC's Service Department. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 16, 2023

Paul in Service was very helpful! My vehicle lost brakes and Paul got my vehicle in quickly and made sure they figured out the problem before my vehicle was returned. Thank you Paul! More

by robert_taylor26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nevin Beauchamp, Thane Solberg
Mar 17, 2023 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 14, 2023

Oil change appointment. Didn’t top off all my liquids. My anti-freeze was low and wasn’t even mentioned. My cabin air filter was filthy, again not mentioned. My tire pressur More

by travis_nelson02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 16, 2023 -

Luther Family Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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