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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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June 26, 2020

I have been a customer for many years and have purchased at least six new vehicles from them. Five Yukon Xl’s and a Buick Enclave. I have all my service work done at Luther and will continue to do so. Very More

by gdcookjr.46
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

It was ok! I was bummed that i did not have a ride as the service was shut down- would have been a nice heads up. Also- when given quotes, knowing it's going to be spendy, would be nice to have more detail- More

by Bjanousek
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Luther Family Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

Squeezed us in an a busy day. Appreciate the effort and quick job. Very professional with precise and accurate quote on work to be done. No surprises. More

by jthone
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Luther Family Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

Excellent customer service, and reliable automotive service that keeps me a returning customer. Every interaction with staff has exceeded my expectations. Thanks, Family Luther Fargo! More

by IMBRIANDAVIS
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Luther Family Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

They screwed up so many times. I started to go elsewhere, I got rid of that money pit Buick Enclave. I now drive Dodge Ram. Happy with the truck and the service I’m getting at a different dealership. More

by dgberr
Recommend Dealer
No
Employees Worked With
Anita Hetler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Mitchell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Canaday
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Luther Family Buick GMC responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the services we offer. However, it appears the impression you were left with following your visit to our dealership is not up to our standards. We would appreciate the opportunity to turn this experience around. Please contact me directly whenever you have a moment so we can discuss your visit together. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

Very friendly people, very efficient and lets you know exactly what is wrong With your vehicle. I would recommend them to anyone! Very clean place too! More

by jodyblasing
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Luther Family Buick GMC responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Luther Family Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

Had our car picked up for service work! Great service team! Delivered back to us once completed! Easy to stay safe using GMC services. Thank you! More

by karenlouise22
Recommend Dealer
Yes
Employees Worked With
Cannot remember runners name
Jun 29, 2020 -

Luther Family Buick GMC responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Luther Family Buick GMC team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

The reason I use Luther GMC is because of Kevin Lindgren. He works me in and treats me right every time I come in there. More

by rich.olson2020
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 18, 2020

Always great service. Friendly and I am confident of the service work performed. I would recommend sales and service to anyone. I feel welcome when I drive into your service bay. Always a smile on Robins fa More

by Ron Pederson
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Sunderland
Jun 22, 2020 -

Luther Family Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 17, 2020

Prompt service. Consultant communicated through the whole process. Suggested an add on service that was important while I was there. Quick turnaround time of service. Comfortable lounge. More

by HIP_E
Recommend Dealer
Yes
Employees Worked With
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Luther Family Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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