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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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June 30, 2020

Very quick to call when I put the appointment in online. respectful and quick. Found the problem and fixed it. My only recommendation is to not require 25 words on the review:) More

by acedaisy12
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Luther Family Buick GMC responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 30, 2020

oil change and tire inspection excellent service Kevin worked me in perfect spot. techs replaced a faulty tire and change oil tire rotation completed the service thanks again Ke More

by Orian123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Luther Family Buick GMC responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 30, 2020

My car repair was done expeditiously! And, because of the extraordinary precautions during this pandemic, i was completely comfortable in the waiting room. AND- the car fix was gratis; they found a bulletin More

by jane.mccabe70
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Luther Family Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 29, 2020

Great service as usual. Easy communication, professional - it's the only place I go. Also did a fantastic job following COVID precautions. Greatly appreciated this. More

by JRCASPERS
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Luther Family Buick GMC responded

We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 29, 2020

Great service,on time,fair price,what more can you say agreatbout a oil change Thanks thanks,thanks thanks thanks,thanks thanks thanks,thanks thanks thanks,thanks thanks thanks,thanks thanks thanks,thanks More

by desjstrand
Recommend Dealer
Yes
Employees Worked With
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Luther Family Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 29, 2020

Wonderful as always and had us in and out in less than 1 hour. Thanks for always doing such a great job. Only thing I wish is that the car wash did a better job gettin More

by DENISE.MCCLEAN
Recommend Dealer
Yes
Employees Worked With
None of the people above helped us on Saturday
Jul 02, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 28, 2020

Brought my truck in twice, had issues both times. They did fix the errors, but had to take more time out of my day. I run a business in Fargo and time is money More

by leviell12
Recommend Dealer
No
Employees Worked With
Jun 29, 2020 -

Luther Family Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 28, 2020

Not sure if i would recommend or not recommend Luther. They seem to do a decent job but customer service is lackluster. The guy that helped me out on Saturday just seemed annoyed that i was there even tho More

by bjkuchta
Recommend Dealer
No
Employees Worked With
Unsure
June 28, 2020

Very clean nice people and someone cleaning all the time during the outbreak of the coronavirus that means a lot when I bring my vehicle in for service they take my car with masks on also thank you More

by knoxvilleracer58
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Luther Family Buick GMC responded

Thank you so much for this wonderful feedback, Knox! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 27, 2020

Oil change and DEF I travel six States doing AG consulting. Your service people always take exult care to get me on the road ASAP. because ‘I’m always behind and custome More

by Kevin kimberley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember who helped me but you could probably look on ticket. He was great and very thoughtful.
Jun 30, 2020 -

Luther Family Buick GMC responded

Kevin, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Luther Family Buick GMC's Service Department. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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