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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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July 17, 2020

Loaner Car From driving the Terrain since service, it seems to be fine. The service department is easy to work with and always friendly. The only complaint on More

by dennisandpeggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think Bill was the guy who picked up the car
Jul 20, 2020 -

Luther Family Buick GMC responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 17, 2020

Very rude, noncooperative. The price of service is expensive as compared to other dealership, other dealers is offering 50% less amount for the same job. More

by doctor.habibullah02
Recommend Dealer
No
Employees Worked With
Robb Reierson
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2020

The most wonderful service you can imagine. Prompt. Car washed. Comfortable area. Help yourself to coffee. Wearing masks so think kindly of their customers. I can only say. They are the best. More

by eberg33@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Luther Family Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 16, 2020

Worked in a factory recall on a 2019 pickup. 6 recalls in 1 1/2 years. ? Service was fine. So no problem except I missed that there was no shuttle service due to Covid-19. More

by sjohnson43
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Luther Family Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience at Luther Family Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 16, 2020

They were efficient And quick to respond to my air-conditioning needs. The communication to myself. Thank you to the prompt response and getting air fixed More

by kare15
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Luther Family Buick GMC responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 15, 2020

Great service took care of my need and took care of the situation. When asked about a loaner vehicle I was shocked they had one available. More

by DESPELUND
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Luther Family Buick GMC responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Luther Family Buick GMC team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 15, 2020

Excellent service as always! They go above and beyond to take care of us. Got in quick and they checked the warranty for us saving us money More

by RUNNERLINS
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Luther Family Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 15, 2020

Warranty work . Replaced all 4 wheels due to paint chipping. Also replaced faulty shifter cable. Nothing else to say. I repeat nothing left to say More

by Lshaarstad
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Luther Family Buick GMC responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Luther Family Buick GMC team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 15, 2020

Very kind and considerate service. Prices were very high but I can see why with all the buisness you are getting. Thank you for helping. More

by danhedland
Recommend Dealer
Yes
Employees Worked With
Mike Sundvor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Luther Family Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 14, 2020

Good quick service dropped my vehicle off for an oil change and warranty repair service advisor was nice. Got a text about an hour later saying vehicle was done service advisor let me know that it was r More

by jamisonallen055
Recommend Dealer
Yes
Employees Worked With
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Luther Family Buick GMC responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Luther Family Buick GMC team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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