Luther Family Buick GMC - Service Center

Stopped in without an appointment after my Denali 3500 went into reduced power mode. They were able to get in and fixed and gave us a rental to drive instead of waiting at the dealership. Not only did the went into reduced power mode. They were able to get in and fixed and gave us a rental to drive instead of waiting at the dealership. Not only did they get the bad sensor changed they also found time to change the oil More

I had my vehicle in because it was making a funny noise when starting. They must not have heard it so didn’t fix anything, now I have to come in again for a long appointment, major inconvenience. when starting. They must not have heard it so didn’t fix anything, now I have to come in again for a long appointment, major inconvenience. More

We came in for possible warranty work on our car. It was a coveted expense under out extended warranty. All we paid was the deductible. All this was done in just a few hours. Superb service! a coveted expense under out extended warranty. All we paid was the deductible. All this was done in just a few hours. Superb service! More

I am disappointed in the lack of communication within this company. I was told on Saturday after the driver who picked up my vehicle and ran it into my mailbox and damaged my vehicle someone from Luther this company. I was told on Saturday after the driver who picked up my vehicle and ran it into my mailbox and damaged my vehicle someone from Luther would call me. No phone call but when Luther called to request payment I explained that I was waiting for someone to call. I was told that a man named Paul would call me Monday again no phone call. Scott from the collision center did call and ask me to come in so he could take pictures but still no call from a manager to offer a simple apology. Very disappointed customer 😒 More

I chose your dealership over Gateway, because of the excellent service. Good followup. Everyone was very attentive to their work. I would recommend your dealership to my friends. excellent service. Good followup. Everyone was very attentive to their work. I would recommend your dealership to my friends. More

They were able to squeeze me in in a rush. I took advantage of their concierge pickup and drop off service which saved me a trip to and from the dealership. They even ran it through the wash before b advantage of their concierge pickup and drop off service which saved me a trip to and from the dealership. They even ran it through the wash before bringing it back. Only negative was they left a plastic bag on the passenger floorboard. More

I didn't get a car wash this time No pie either but I understand this is about the virus but my experience was good as always understand this is about the virus but my experience was good as always More

Quick fast reliable service! They treat ya right and are quick to get you back on the road. A plus service. service with a smile! quick to get you back on the road. A plus service. service with a smile! More

Ridiculously overpriced for the work I had done. My receipt states I acknowledged estimate prior to work. I absolutely did not. I would have left and handled the simple task of installing a license pla receipt states I acknowledged estimate prior to work. I absolutely did not. I would have left and handled the simple task of installing a license plate bracket somewhere else. More

Service personnel need to acknowledge customer when they drive up and get out of their car and are seeking help. “How can I help you” would be great! Call backs great! drive up and get out of their car and are seeking help. “How can I help you” would be great! Call backs great! More