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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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October 30, 2020

First time there and was treated so nice, professionally and helpful. Robin was good to work with and I will be seeking him out the next time I need service. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 30, 2020

Luther GMC is a great facility, Robin is an awesome service representative. However, an oil change, a tire rotation, and a recall check shouldn’t take 7 hours. More

by hamms1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Luther Family Buick GMC responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 29, 2020

Easy to schedule appointment. Drop off was quick. Our car was ready as promised. Pricing seems a little high. Over all good service and quality work. More

by KATHY.LANEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Sunderland
Nov 02, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 28, 2020

Fast, friendly, efficient - always let’s me know what is happening with my car. Dealership is also very clean which I appreciate!! Comfortable area to wait. More

by SCOOTERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Luther Family Buick GMC responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 28, 2020

Super great only I wish the tests you do on the car when you purchase it for your dealership, you would also do those tests before it leaves the lot after someone has purchased it. Before I bought the car t More

by VIESTENZ27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Amsbaugh
Nov 02, 2020 -

Luther Family Buick GMC responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 27, 2020

I used the concierge service for my oil change and regular inspection. The pick up and delivery went very smoothly. I have to say, I hope you keep this service going! More

by EILEEN.BURINGRUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Oct 29, 2020 -

Luther Family Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 27, 2020

This Yukon is a whole new vehicle now. Rides awesome and even seems to have more throttle response with the new struts Great service great people More

by durbins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Grosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Blatchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Luther Family Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 27, 2020

Service was great. Nice and clean waiting area and appreciate the coffee! Miss the snacks, though.😉 and the car wash was a nice touch thank you! More

by valerieharmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Luther Family Buick GMC responded

We appreciate your marvelous feedback, Valerie. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 27, 2020

I enjoy doing business at Luther. I've been working with Robin for many years and appreciate him. Getting used to the automated communication system and for the most part I like it. More

by brad.p.hanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 27, 2020

Great customer service. I'm a lifetime client I would go nowhere else. Very professional and friendly. I had an oil change and it was done in a very timely matter. More

by Debby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Luther Family Buick GMC responded

Thank you for the positive review, Debby, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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