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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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November 22, 2020

To replace panels damaged in earlier warranty work. The hood liner is a factory faulty item. When trying to work on that, the inside back panels were damaged. Kevin explain the situation to us and worked w More

by twagner63
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Luther Family Buick GMC responded

Thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 22, 2020

Very helpful staff that kept us consistently up to speed with the status of our vehicle. Once done they were very detailed,with pictures, on what they did. Would recommend! More

by JLBURNS16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Luther Family Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 22, 2020

I've been bringing my vehicles in to luther for years very happy with the service and personal attention that I receive and will continue to.. More

by HOMEBUDDIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Luther Family Buick GMC responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 21, 2020

Rob and the team from Luther Buick GMC did a great job with my vehicle repair from start to finish. There were no surprises, Rob explained the process and I had an estimate of the costs. 5 stars! ***** More

by audz62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The check out person was really nice and helpful.
Nov 25, 2020 -

Luther Family Buick GMC responded

Thank you for the awesome feedback! Rob is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 21, 2020

Robin is always so great when I bring my vehicles for service. Goes above and beyond to make sure everything is do to my satisfaction. More

by Jptorkelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Luther Family Buick GMC responded

Thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Nov 25, 2020 -

Luther Family Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 20, 2020

I was able to get an oil change on a Saturday morning without an appointment which helped me out immensely!! The staff was professional and courteous and the environment was clean and the coffee was exce More

by TIMZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Luther Family Buick GMC responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 20, 2020

Awesome people to work with I would not want to go anywhere else. I got new tires with my vehicle within three weeks I ran over a nail and PAUL told me to bring it in and he would get it taken care of More

by Froemke77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita Hetler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Grosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Carrier, Luther Representative
Nov 25, 2020 -

Luther Family Buick GMC responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 20, 2020

I took my car in for a recall. They were on time for the appointment. Was fast efficient and kept me informed. Even washed my car. Excellent More

by Bennett46
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Luther Family Buick GMC responded

Bennett46, thank you for reaching out to us and letting us know about your recent visit. Hope to see you again soon! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 20, 2020

Great professional service and I LOVE the pickup and drop off service. I hope this option remains available forever as it is top notch, best in area More

by steve_altendorf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew the driver dude is super great!, Kari Sunderland
Nov 25, 2020 -

Luther Family Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 20, 2020

They have always taken good care of my vehicles. Great customer service! Friendly staff! Admits mistake and makes it right. I am a Happy Customer! More

by JLEMCARPENTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Luther Family Buick GMC responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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