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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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January 06, 2021

I am a customer for this dealer since I got my GMC Terrain and I trusted with my car services. However I was unhappy with the last service. I understand sometimes things may not work the way you want More

by ahersiahmed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita Hetler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander D Schmidt
Jan 08, 2021 -

Luther Family Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 05, 2021

The service team was very nice and courteous! They explained the situation with my pick up very well. I will definitely go back when I need additional service on my GMC More

by Mtlamont4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Luther Family Buick GMC responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 02, 2021

The check engine light on my new pickup came on. It was disappointing to have the fan motor fail. Glad it was not the weekend before, when I drove to Bismarck. The service department was great. I was treat More

by jtwestfargo
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Luther Family Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Dick Norris Buick GMC Clearwater Team (727) 787-8663

January 02, 2021

I was very pleased with my visit to Luther. I booked my appointment online but it didn’t transfer over to their system so they were not expecting me. They got my information and completed my warranty work More

by SCOTT@BEYONDREALTYFM.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Luther Family Buick GMC responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, The Dick Norris Buick GMC Clearwater Team (727) 787-8663

January 02, 2021

Always great service! Very polite and extremely efficient!! However I would prefer not to have to write a minimum of 25 words to complete my review. I feel that’s asking a lot More

by dgador
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Luther Family Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Dick Norris Buick GMC Clearwater Team (727) 787-8663

January 02, 2021

They keep my cars in great shape and don't make up things that aren't really wrong. Only honest dealership I have ever found. More

by HIREDPEN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Dick Norris Buick GMC Clearwater Team (727) 787-8663

January 02, 2021

They always give me prompt and courteous service. They have mechanics that are very qualified and have been there for decades. They are very dedicated to what they do. When I go there I have every confide More

by ndjamesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bloomquist
Jan 06, 2021 -

Luther Family Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Dick Norris Buick GMC Clearwater Team (727) 787-8663

January 01, 2021

The service department was very personable, straight forward, and friendly. They were kind enough to let me use a loaner vehicle for the 1 1/2 days it was in the shop. I live 85 miles away. More

by BEWCREW82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Luther Family Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Dick Norris Buick GMC Clearwater Team (727) 787-8663

December 31, 2020

The whole service center was great! Paul and all the guys who worked on my Yukon fixed all of my minor issues in record time! More

by RANKINBARTELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Techs
Jan 05, 2021 -

Luther Family Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 31, 2020

As always, welcomed with courtesy and friendship, and made to feel like part of the family. !!!! I cannot praise enough how everyone and every department is just wonderful More

by JOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANDREW !!!!!!! HE IS SUPER GREAT !!!!!!!
Jan 06, 2021 -

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Dick Norris Buick GMC Clearwater Team (727) 787-8663

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