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3,317 Reviews of Luther Family Buick GMC - Service Center
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January 28, 2021
Very neat and clean. Enjoy the coffee while waiting. Everyone friendly With the chovid the masks were a very good thing to see. Shields also Everyone friendly With the chovid the masks were a very good thing to see. Shields also More
by sallywallock
Verified CustomerEmployees Worked With
Kari Sunderland
January 27, 2021
Andrew was great. But what I’m disappointed in was that I ended up needing a loaner car for a few hours. A worker brought a Terrain in that was completely covered in snow & ice. He scraped the windshield I ended up needing a loaner car for a few hours. A worker brought a Terrain in that was completely covered in snow & ice. He scraped the windshield off slightly then expected me to drive away with a cold iced up car that you couldn’t see clearly out any of the windows. The worker walked away and another guy told me that the car was “ready”. I felt forced out with a cold car that nobody cared to warm up for me. Very poor & rude service as nobody seemed to care. And also both guys were wearing their masks on their chins—- More
by deniseksmith_58
Employees Worked With
In the service area helpers
January 27, 2021
I was in for an oil change, it went as planned with no surprises and no attempts to try and up charge for additional parts or services that I didn’t need. surprises and no attempts to try and up charge for additional parts or services that I didn’t need. More
by D.B.
Employees Worked With
January 27, 2021
We Love all the staff at Luther Family Buick GMC! Every time we shop for new vehicles or service our old, we feel like family!!! time we shop for new vehicles or service our old, we feel like family!!! More
by dmhen88
Employees Worked With
Other Employees :
Tom Carrier, Alex Schmidt
January 27, 2021
Every time I go in for oil change I always come out with a bill that was triple the cost of the oil change. Just for the simple oil change and tire rotation it took nearly 2 hours so when I was promised tha a bill that was triple the cost of the oil change. Just for the simple oil change and tire rotation it took nearly 2 hours so when I was promised that it would be close to an hour. I was very frustrated and their customer service is extremely poor. When I asked how much longer it would be if I was told multiple times that it would just be a few more minutes. Not overly helpful. They ended up finding a leak in one of the hoses in my vehicle and said that they could easily fix it for $480. I chose to get a second opinion at a different mechanic and was told that there were no leaks in the engine. I really feel that this dealership tries to nickel and dime every penny and screw the customer over. It will be my last oil change at this location. More
by chelsey.steinlicht
Employees Worked With
DAS Admin
January 26, 2021
Paul was very patient and happy to help fix my car! Everything runs smoothly and was finished in great time. I was pleased with my service. Everything runs smoothly and was finished in great time. I was pleased with my service. More
by Bailey
Employees Worked With
January 25, 2021
Hello, I was scheduled for an oil change on Saturday the 9th of January. I drove my truck into the service lane, Mark Spurbeck greeted me. Andrew Bloomquist was my service writer. I waited for my service t 9th of January. I drove my truck into the service lane, Mark Spurbeck greeted me. Andrew Bloomquist was my service writer. I waited for my service to be completed, my truck came back to me all washed. I was very Happy with the service that was done on my 2019 Denali. Thank-you!! More
by Ingo
January 25, 2021
The Service Center made an appointment to repair a brake noise that was evident during a recognized brake application. The Equinox LT brake system repair is satisfactory. Thank you, Michael Hamner noise that was evident during a recognized brake application. The Equinox LT brake system repair is satisfactory. Thank you, Michael Hamner More
by hamner_m
Employees Worked With
January 24, 2021
I was very pleased with the speed, efficiency and courtesy that the service dept showed when they worked on my 05 Duramax. Very happy with the experince courtesy that the service dept showed when they worked on my 05 Duramax. Very happy with the experince More
by steve.sillers01
Employees Worked With
January 24, 2021
Service was performed on the schedule originally agreed to. All issues were addressed on the first visit. Blah blah blah blah blah blah blah blah (there was a 25 word minimum) to. All issues were addressed on the first visit. Blah blah blah blah blah blah blah blah (there was a 25 word minimum) More
by gerald
Employees Worked With
