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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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September 02, 2023

They kept me up to date with all the maintenance I brought my vehicle in for. More

by Americanpdr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 01, 2023

very friendly and good to work with would recommend for service or other problems with your cars or trucks More

by NGUSTAFSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Grosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Luther Family Buick GMC responded

We cannot thank you enough for your wonderful review of Luther Family Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 29, 2023

A service employee and the assistant manager was very helpful, made sure I was taken care of and updated all that day with what they found out on the diagnostic . Couldn’t ask for a better team to work More

by cjred41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Luther Family Buick GMC responded

I appreciate your kind words about our service team. Thank you for choosing Luther Family Buick GMC for your vehicle needs. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 28, 2023

I enjoy the heck out of the staff, the courtesy driver was great, the service was completed early. It isn’t cheap, but the experience is worth it. More

by hamms1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female in service department.
Aug 30, 2023 -

Luther Family Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 28, 2023

Luther GMC provides fantastic customer service! They are very caring, informative, and professional. Very well-pleased! More

by BSCHMIDT4
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendall ?, service techician... 5-star!
Aug 30, 2023 -

Luther Family Buick GMC responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 26, 2023

Allison Gustafson (Service Consultant) provided amazing customer service! My tire was going flat from picking up a screw. She got that resolved plus helped me get set up with the My GMC app. Thank you!! I More

by Thomas Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Gustafson
Aug 29, 2023 -

Luther Family Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Allison. Please let me know if I can do anything further to help. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 26, 2023

Pleasant, professional and courteous. Highly recommend the shop for car issues. Only bad was that I was not able to get my car in for over 3 weeks. But the assured me that my issue was More

by prmaier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Luther Family Buick GMC responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 25, 2023

Mr Tollefson was so very kind and helpful in every way as well as very professional. Thank you for your service More

by Lilydietz56716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Luther Family Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Robin does for Luther Family Buick GMC and our customers. Hope to see you again soon! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 25, 2023

My first visit and I was very pleased with the friendlyness of staff and pleased with the service and time that it took. More

by Loissscott68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Luther Family Buick GMC responded

Thank you for your kind words. We feel our service department is what makes Luther Family Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 25, 2023

Well it was all good except I still have a problem. Not your fault really. More

by Peewee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn Prathcner is retired. He was excellent. Probably rubed off some on Jim I believe.
Aug 28, 2023 -

Luther Family Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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