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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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October 02, 2023

Excellent customer service with my dead battery. Took care of me within minutes and was on my way. A family wedding weekend and this was not on my bucket list to happen . More

by Charlvla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Luther Family Buick GMC responded

Hi Charlvla, and thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 01, 2023

I was well treated & made comfortable during my wait getting my car repaired. I had a pleasant experience. More

by Bhenders12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Luther Family Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 01, 2023

Robb always does a great job for us on our vehicles. He makes sure he understands what we need done and the time frame he has to do it in. He communicates very well if there is something wrong that may More

by SJFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Luther Family Buick GMC responded

Thank you for this amazing review of your experience with Robb here at Luther Family Buick GMC! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 01, 2023

Rob and the Luther team are great! We live out of town and they are more than worth the drive for great service with a smile! More

by AshleyHettervig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Bredell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Luther Family Buick GMC responded

Ashley, thank you for taking the time to travel to see our team. We appreciate the kind and sincere comments as well as the recommendation. I will pass along your kind words to Rob. We will be there for you for many years to come. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 01, 2023

The service department was great, very helpful. The parking lot was being redone, so it made it a little more difficult to get around More

by Tonytblake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Luther Family Buick GMC responded

Thank you for your outstanding rating about our service department, Tony. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 01, 2023

I had a TPMS sensor that needed to be replaced in my Corvette. I have other friends that have Corvettes that bring them to Luther for service. Robin and the whole Luther team did not disappoint. Robin o More

by CURTSCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Luther Family Buick GMC responded

Cert, it's our pleasure to provide top-quality service and I'm ecstatic to hear that your experience with Robin and our team reflected this dedication. We appreciate the time it took for you to give us this feedback. At Luther Family Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 30, 2023

Asked for an update to be performed, she forgot to put this is so we have to make a follow up appointment, not a huge deal but super inconvenient. More

by tyler.liebl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Oct 02, 2023 -

Luther Family Buick GMC responded

I greatly appreciate you providing such honest feedback, Tyler. Your comments will be reviewed with our team, and I encourage you to give me a call to discuss this further. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 29, 2023

Everyone I dealt with was knowledgeable and friendly. My entire experience was very positive and I will definitely encourage others to try Luther. More

by jeff@decfargo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Weist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nevin Beauchamp
Oct 02, 2023 -

Luther Family Buick GMC responded

Jeff, we cannot thank you enough for your wonderful review of Luther Family Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 28, 2023

Very hard to get an appointment in a reasonable amount of time . The work is always good More

by ponyduval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Brown
Sep 29, 2023 -

Luther Family Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 28, 2023

I get fast and good service at Luther. The people that help me are courteous and help Pfull More

by DBRANDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember their name
Sep 29, 2023 -

Luther Family Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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