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Luther Cadillac - Service Center

Roseville, MN

4.7
1,558 Reviews

1,558 Reviews of Luther Cadillac - Service Center

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May 21, 2021

Excellent service, timely and efficient. Routine service during our visit to Minnesota. Charlie was great to work with very professional. Our vehicle has never been cleaner! More

by caarchibeque
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist very professional.
May 20, 2021

I had the best experience at Luther Cadillac for service work completed. Everyone was very professional and patient as I explained the issue I was having. Charlie went above and beyond to solve the issue I More

by GMGYGLI63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
May 20, 2021

Everything was done that I asked to be done,no added price to the estimate. Received timely text messages and a phone call. Great service. More

by Slckrock1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
May 19, 2021

Staff went out of their way to keep me informed regarding what was happening and when it would be ready, AND I don’t think my car ever looked so clean, thank you very much. More

by ktdreier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
May 18, 2021

Charlie Youngquist is the best customer service person that I have ever dealt with. He is very personable as well as knowledgeable and he cares about their work. More

by RSCHULTZ2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
May 15, 2021

Charlie Youngquist was outstanding. He diagnosed the problem with my air conditioning condenser, and he found a special provision from Cadillac that covered the cost, so I paid nothing out of pocket. He More

by ERIKMLINDGREN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
May 11, 2021

It’s the individuals who make any organization great... Luther should be very grateful they have Charlie Youngquist, and the mechanic/s who fixed our car. Alix Moise and Greg Clark who sold us our car. IMO More

by jayhauser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
May 11, 2021

I did not purchased my Cadillac from Luther how ever I've known Greg Clark and his experience with the Cadillac industry and his affiliation they don't come any better. Charlie Youngquist stands out among a More

by congocollins2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Clark
May 11, 2021

I THOUGHT THE TIRES WERE NOT ROTATED, BECAUSE PRESSURES WERE NOT SET RIGHT AND SENSORS WERE NOT RESET. CHARLIE YOUNGQUIST CAME TO THE RESCUE. HE SENT SOMEONE TO MY HOME TO FIX IT. THE FELLOW CHANGED THE S More

by RODOSAG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charlie Youngquist
May 14, 2021 -

Luther Cadillac responded

I apologize for the situation with the tire resetting after the service. I would like to offer that we send a technician out to you at your convenience to set the pressures to what you desire. Sincerely, Dave Zweber Luther Cadillac 651-746-1909

May 14, 2021 -

RODOSAG responded

3 of the tires need only 1lb. Hardly worth the nuisance.

May 27, 2021 -

Luther Cadillac responded

I apologize again and our policy on this issue has since been adjust to better serve our guests. Thanks for your feedback. Dave Zweber Luther Cadillac 651-746-1909

May 11, 2021

The employees are very welcoming, Charlie Youngquist in particular is very personable, efficient, and aims to please. We have been completely satisfied with the service. More

by JLBRHB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist is outstanding.
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