Luther Cadillac - Service Center

excellent work and customer service, explains the needs and problems to be corrected, projects time needed and expected return accurately. Awesome dealership all around. Alix does a great job as well. and problems to be corrected, projects time needed and expected return accurately. Awesome dealership all around. Alix does a great job as well. More

Jeff kept me informed about how the diagnostics were going and answered all my questions. The quotation he gave me was within a few dollars of final cost which was good. going and answered all my questions. The quotation he gave me was within a few dollars of final cost which was good. More

Jeff in service always does a great job. If I call and he doesn't answer, he always call back. He pays attention to small details that I may otherwise forget. he doesn't answer, he always call back. He pays attention to small details that I may otherwise forget. More

Got there and they took care of me and the car was good again. again. More

Awesome dealership! Friendly, helpful staff - this was a great and easy service experience. Thank you! great and easy service experience. Thank you! More

It took a long time to get the LPO items that were needed for my new XT5 - almost 2 months, but not the dealer's fault. Jeff did a great job researching the issue I had with the parking brake coming on whe for my new XT5 - almost 2 months, but not the dealer's fault. Jeff did a great job researching the issue I had with the parking brake coming on when I hadn't put it on. He and Vang made sure I got a car wash even though they were busy. THANKS VERY MUCH!!! More

The technician was very helpful they did the work in a timely manner did a great inspection along with a video to let me know what work need to be done timely manner did a great inspection along with a video to let me know what work need to be done More

The personnel was fantastic and the process was easy. The external of the facility is a disaster. Those folks and those vehicles deserve a better showcase. If I was just driving by, I would never think of sh external of the facility is a disaster. Those folks and those vehicles deserve a better showcase. If I was just driving by, I would never think of shopping there. More

I am going to say excellent but I had a few things I'd like to mention. I really liked my service advisor, Jeff Hetrick. He listened to me and found answers I was looking for right away, Thank you for tha like to mention. I really liked my service advisor, Jeff Hetrick. He listened to me and found answers I was looking for right away, Thank you for that Jeff. I was a little bummed the tech didn't put the tire/lug nut keys away where he found them, instead they were just left in the trunk (usually kept with spare tire) I like it left with the spare tire so when I ask my kids to get EVERYTHING out of the trunk they don't take things we might need later- like the tire or lug nut keys. Also, I never get a car wash after service, its always broken or not running or they are running behind, I think this time there were deliveries happening so it didn't washed but I heard they washed the gal before me. PLEASE, if you're not going to wash my car don't let me hear you are washing other people's cars. Maybe a voucher for a car wash if you don't have time for a full service vistit with my cadillac. I really liked the video showing under the car and that everything was ok, however why stop there, why not show the "work" or oil change in the process so I know it was really done? I had a quick visit with Alix Moise, he is always busy but made time to make sure everything was good with me, Alix is also awesome! The lobby was clean and the snacks were great! More

On time, complete, always respectful and complete. Makes life easy. life easy. More