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Luther Cadillac - Service Center

Roseville, MN

4.7
1,558 Reviews
Call Service Center (888) 875-6825

1,558 Reviews of Luther Cadillac - Service Center

Sort by
December 01, 2021

They have a clean welcoming environment. Service starts as soon as I entered. The job was finished within the promised time. More

by MJOS123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
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December 01, 2021

Extremely satisfied with the service I received from the Sales and Service department the day I had my vehicle looked at. More

by jeffers6493
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph in used car sales
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November 30, 2021

I was very happy with the work and the staff in the customer service at Luther Cadillac More

by gkat76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
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November 28, 2021

Jeff did a very good job making the part work for our Steering Mechanism. We really needed the hearse back and he came through. More

by TANDERSON14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
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November 27, 2021

Forgot to replace lug lock, had to return to dealership for it. Was told oil change from last visit this oil change would be complimentary because even though I had an appointment a took an hour and a 1/2 More

by TMSCHARBER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad Port
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith
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Nov 28, 2021 -

Luther Cadillac responded

I apologize for the length of time your service took. I would like to go over this with you to see where we can improve our timeliness. Please feel free to contact me at 651-746-1909. If I do not answer, please leave a message and I will return your call as soon as I am available. Thank you for your time, Dave Zweber Luther Cadillac

Nov 28, 2021 -

TMSCHARBER responded

It wasn't this visit that took extra time, it was in May. You can reach me at any time @ 612 414 3912. Thanks Terry Scharber

November 27, 2021

This was service for a recall. Charlie Youngquist set it up in his very efficient way, and it all went off according to the plan. It was picked up and delivered so I would not have to spend several hours in More

by LCANDERSON66@COMCAST.NET
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
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November 25, 2021

Excellent, skillful, prompt service. They are polite and willing to help solve any vehicle Issue. More

by willow31850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Hetrick
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November 24, 2021

Best Cadillac service in the Twin Cities, look no further for the best service! I've been to nearly every Twin Cities Cadillac dealership and Luther is by far the best! Most courteous service advisors and More

by cdonicht
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I worked with the service department
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November 24, 2021

GREAT help with all my questions.Fast service for all my GREAT help with all my questions. Fast service for all my vehicle needs. Thanks again. More

by skwesch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
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November 24, 2021

I was very satisfied with my service and the hospitality that Luther staff has shown me. Everyone is so nice and helpful makes it an amazing experience. More

by patricia.staples
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick, Service Advisor
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