Luther Cadillac - Service Center

I have had two issues which required warranty work on my 2018 XT5. The first was resolved easily, the second issue was more complex. I was accommodated on both. The cause of the second issue is not certa 2018 XT5. The first was resolved easily, the second issue was more complex. I was accommodated on both. The cause of the second issue is not certain, but they were willing to order a part and see if it would correct the problem. They were very supportive and friendly in attempting to rectify my problem. They said they hoped the fix they tried will correct the problem but to come back if it does not. I appreciated that they were willing to try a fix, even though it is not certain that it will be successful. I am hopeful. They sincerely tried to find the solution and I find that commendable. More

I am new to this dealership due to a move to the East Side of the Metro area. I was so pleased at how efficiently my requests were handled by all of the Luther team members who helped me. Side of the Metro area. I was so pleased at how efficiently my requests were handled by all of the Luther team members who helped me. More

Abe and the tech did a great job. Quoted me within 8 dollars of the actual bill. Wonderful service and videos are great Quoted me within 8 dollars of the actual bill. Wonderful service and videos are great More

Charlie was wonderful to work with. His crew was great with communication and super speedy! Thanks! His crew was great with communication and super speedy! Thanks! More

The team at Luther Cadillac go above and beyond for their customers. I’m more than thrilled with my experience. customers. I’m more than thrilled with my experience. More

The price was as expected. Repair time was excellent. Service advisor was friendly and informative: Repair time was excellent. Service advisor was friendly and informative: More

They kept in close contact with me about what they were going to do for service on my auto and when it would be complete. I love the concierge service too! going to do for service on my auto and when it would be complete. I love the concierge service too! More

Every person I talked with from the service writer to the shuttle driver and cashier were very pleasant. The only reason I gave it a four star review is because I dropped my car at 11:30 on Monday and by 11: shuttle driver and cashier were very pleasant. The only reason I gave it a four star review is because I dropped my car at 11:30 on Monday and by 11:30 on Wednesday they hadn’t even looked at it yet and I had hoped that they could diagnose the problem order parts and repair the truck by Friday but since they didn’t even figure out the problem until late Wednesday afternoon I had to pick the truck up Thursday morning without the repair completed since parts had to come from Michigan. Since I live quite a distance from the Cadillac dealership and there isn’t one closer I know we need to make a second appointment I’ll have the repair done by someone else. More

Check in and pick up was very fast. Charlie was awesome and explained everything very clearly to me. I loved the video inspection. I felt like I was treated well and with respect and Charlie was awesome and explained everything very clearly to me. I loved the video inspection. I felt like I was treated well and with respect and honestly. Definitely will return to Luther! :) More

Saw me on short notice and completed the necessary maintenance on my car within an hour and got me on my way! maintenance on my car within an hour and got me on my way! More