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Luther Cadillac - Service Center

Roseville, MN

4.7
1,558 Reviews

1,558 Reviews of Luther Cadillac - Service Center

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August 26, 2022

My car and I always receive great and attentive service from Abe and Charlie. The 15 word minimum requirement is a pain, brevity is an art form. More

by ronak.shah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist, Abe Fredericks
August 24, 2022

Charlie Youngquist with the service department is always very professional, knowledgeable, and helpful. Excellent and timely service. More

by kbrown42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
August 23, 2022

Jeff did an amazing job. Service was quick. Car was very clean and well taken care of More

by bahamamk3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff service
August 23, 2022

Excellent dealer, great service, clean waiting room, and welcoming service. 10 out of 10 stars More

by FLEMINGDJT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Idk
August 21, 2022

They answered my questions. Not much else to say. All did was give the dealership money to tell me exactly what I told them. I'm actually dissatisfied after thinking about it. I More

by c-hamp
Price
Recommend Dealer
No
Employees Worked With
Maimee Vang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Luther Cadillac responded

I am hoping to get more feedback about where we can improve going forward. At your convenience, can you email me more details about your experience? It will help us understand where to focus our guest experience enhancements. Thank you for your time, Dave Luther Cadillac dave.zweber@luthercadillac.com

August 21, 2022

Service writers were very professional. Problem addered, the repair was completed. The technician did a very good job. The car was washed and returned very clean. More

by Gulenchyn 56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
August 18, 2022

i have been using this Cadillac location since 1981 and am always very happy for the service and several cars purchases over the years. Never gone to another dealership for purchase or service of Cadillacs More

by ANIL2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Bissell
Aug 19, 2022 -

Luther Cadillac responded

My name is Bryan and I'm one of the managers here at Luther Cadillac. Thank you for taking the time to respond about your recent visit to our service department. It looks like you gave us all 5 stars except on your Overall Experience. But in the review you didn't express what happened or any frustration with us. We would love to speak to you about it and address any concerns you have and make any changes in our process. You can reach me directly at 651-209-2633. Thank you again.

August 18, 2022

Friendly, professional and very helpful. Jeffrey, in service, answered all of our questions and was helpful with a minor issue. More

by KBOWLIN1119
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey in service
August 17, 2022

My vehicle is an older Cadillac convertible, I was completely satisfied with the special service and communications with Jeff Hetrick. My vehicle was cleaner inside and outside than when I brought it More

by RDCARCIOFINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hetrick
August 17, 2022

Good mechanical work, clean, on time. Charlie Youngquist always on top of things Shue did a good job installing tires. More

by JAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Clark
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