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Luther Cadillac - Service Center

Roseville, MN

4.7
1,558 Reviews
Call Service Center (888) 875-6825

1,558 Reviews of Luther Cadillac - Service Center

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September 16, 2022

Jeff does a great job! He's always accommodating to my schedule and I feel is honest looking out for my best interests. More

by JEFFWELLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
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September 16, 2022

Friendly, knowledable courteous technicians tasks completely on time and technicians well qualified. Helpful and accommodating More

by JEVE299095
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alix Moise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abe and charlie
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September 16, 2022

After a slight miscommunication Luther was able to rectify the situation and fixed my vehicle extremely fast. More

by mjmurphy06
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
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September 15, 2022

Great customer service. Time quoted by service rep was spot on. Will be back for service needs in the future. More

by KSAWYER323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
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September 15, 2022

I did this survey on the 14th. Should not have to do it again. Correct More

by Louiselady9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stoppelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Port
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith, Dan Haspert
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September 15, 2022

Scheduling was easy and efficient. Oil change took 2plus hours which seemed excessive. Left dealership and discovered coolant had not been checked and was low with a dash warning. I ha More

by arbedseeks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 16, 2022 -

Luther Cadillac responded

We sincerely appreciate the feedback. I would like to check out he possible coolant leak at your convenience and would like to offer our concierge pick up and drop off service to make that easier to shorten your wait time. Please feel free to email me when you are free and we can schedule that for you. Thank you for your time, Dave Zweber Luther Cadillac dave.zweber@luthercadillac.com

Sep 16, 2022 -

arbedseeks responded

I had the same vehicle in for an assessment/diagnosis the previous month or so and no mention of a leak. Nor is there any coolant on the garage floor. My point is that if they check the fluids like was stated, it would have been obvious that the coolant was low and more would have been added. It makes me wonder if the “multi-point inspection” actually takes place.

September 15, 2022

Great experience from start to finish. Very well maintained and managed dealership. Would highly recommend. More

by Stephen B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Report | Print
September 15, 2022

Check in was easy and communications were good during setting up the appointment and for pick up. Abe was great at time of drop off Service manager Charlie was knowledgeable and nice to work with during More

by gcrobertson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe
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September 14, 2022

Jeff did a fantastic job helping me with my car. He was a great communicator and made me feel that he really cared about me and my Cadillac. I give him the highest recommendation Judy McNamara More

by JUDYMAC43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maimee Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff in service department
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September 14, 2022

It is the nicest friendliest dealership in town! Always prompt on their service clean and friendly More

by eideceleste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hetrick
Report | Print
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