Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,558 Reviews of Luther Cadillac - Service Center
Sort by
Verified Customer
September 28, 2022
I was glad you were able to fix the alignment on my 2016 SRX. Thanks Charlie I do feel as though the alignment should have been required by the dealer after they put on the recall part. Or they should h SRX. Thanks Charlie I do feel as though the alignment should have been required by the dealer after they put on the recall part. Or they should have told me to make sure I had an alignment. It wore out tires at 20K miles. I also wish the alignment had been covered by Cadillac. This is not Charlie's fault. More
by LJOHNSON19
Employees Worked With
foreman mechanic (Jeff)?
September 24, 2022
They returned my truck and claimed I still had good breaks when there’s super obvious damage on my rotors from the break pads being too worn out. I had an appointment and expected my repair to be done breaks when there’s super obvious damage on my rotors from the break pads being too worn out. I had an appointment and expected my repair to be done. I don’t appreciate dishonesty More
by duarteflooring
Employees Worked With
I’m not happy with the person who took me in (checked the truck in) at the time of my appointment
September 20, 2022
Service personnel were friendly and helpful work was performed professionally and completed on time vehicle was returned washed and cleaned performed professionally and completed on time vehicle was returned washed and cleaned More
by GULENCHYN56
Employees Worked With
Jeff Hetrick service writer
September 20, 2022
Work was completed on time. Service personnel were very present car was returned clean inside and out dealership was exceptionally clean Service personnel were very present car was returned clean inside and out dealership was exceptionally clean More
by GULENCHYN56
Employees Worked With
Jeff Hetrick
September 17, 2022
I feel it is a very good dealership. Check in was easy, Jeff was a very kind, and pleasant to work with. my experience on yesterday was good, great. Check in was easy, Jeff was a very kind, and pleasant to work with. my experience on yesterday was good, great. More
by curtispratt21
Employees Worked With
Jeff, Service department.
September 17, 2022
So fast. . Done perfect.. Car washed for free Service person was excellent! Think babe was Jeff or Pete... He was new to Luther . Done perfect.. Car washed for free Service person was excellent! Think babe was Jeff or Pete... He was new to Luther More
by GOLFB
Employees Worked With
Jeff hettick
