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Luther Cadillac - Service Center

Roseville, MN

4.7
1,558 Reviews

1,558 Reviews of Luther Cadillac - Service Center

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October 21, 2022

They were accommodating in every way! Did a thorough inspection and attended to issues that presented. More

by VPRESSNA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
October 21, 2022

Jeff the service manager was wonderful. Everything was excellent, from the ease of making the appointment, to the ease of obtaining the loaner car, to receiving the invoice and notices elec More

by WKRONSCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hetrick
October 21, 2022

The pertinent issues weren't addressed when I brought my 2013 Cadillac in for diagnostic's. Two prompts that had alarms were overlooked. Side detection was minor to the other Two alarm issues. More

by dtkutscher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
Oct 24, 2022 -

Luther Cadillac responded

We would like to look into this concern further with you, please contact us when you have an opportunity with your vehicle information. Thank you for your time and look forward to working with you. Stacy 651-746-1909

October 20, 2022

Very pleased the work you've done on my car. I will come back when I need my next service.Thanks, More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
October 20, 2022

I always get great customer service. I am always informed on the status of my vehicle and any charges that may occur before they do them. I have friends who were dissatisfied with anoth More

by hopeg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
October 20, 2022

Great service,my one place to get service Thank you to all the staff and service advisor More

by josephchu221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
October 20, 2022

Charlie was great and kept us informed on the status of our repairs. Excellent service. More

by garharoldson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie in service department.
October 19, 2022

I have an older Cadillac and sometimes find it difficult for Service to get or want to get aftermarket products if it’s no longer available. I would certainly like this to change since the car is in excelle More

by TJSJOSEPH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie and Service
October 18, 2022

Charlie was great to work with. Very attentive when I first made contact and kept me up to date throughout the process More

by jamesjosephreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
October 17, 2022

The dealership customer service was great but my vehicle was well detailed when l lichen it up. See room for improvement More

by CHAMIME
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heather Bissell
Oct 17, 2022 -

Luther Cadillac responded

Thank you for the feedback. We can use this to improve our processes. At your convenience, please feel free to email any suggestions you may have to me at the email below, so we can make adjustments moving forward. Thank you for your time, Dave Luther Cadillac dave.zweber@luthercadillac.com

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