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Luther Cadillac - Service Center

Roseville, MN

4.7
1,558 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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1,558 Reviews of Luther Cadillac - Service Center

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December 08, 2022

I had a great experience with Roseville, Luther Cadillac, the employees treated me with respect and timely updates about my vehicle service. I will always return to Luther Cadillac in Roseville for any futur More

by Ashley Crosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Youngseth - 5 Stars!!!
December 07, 2022

Charlie was so personable and explained everything thoroughly. He was able to go over recommended services and explained what they did in those services. Communicated with me throughout the times vehi More

by JAMALTPEARSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
December 05, 2022

Always appreciate both Charlie and Jeff. They provide great service and always willing to help explain the process/service needed on my vehicle. More

by ericaldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist and Jeff Hetrick
December 03, 2022

Jeff Hetrick does a great job of keeping me informed on the necessary repairs as well as providing excellent timely service. Much appreciated! More

by JEFFWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
December 03, 2022

They did a great job. They figured out the problem and took great care of me! More

by JREMME44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
December 02, 2022

Always pleased with the personal attention and the detailed explanation Charlie gives me. Seems very customer oriented! More

by joycelkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie in service department
December 01, 2022

Excellent customer service they kept me informed all through the process and explained everything to my satisfaction More

by michaelamartinsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service manager
December 01, 2022

Was told it would take 1 hour when I made the appointment, so no loaner was offered. It took 3.5 hours to complete. More

by RANDYCHURCHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Dec 02, 2022 -

Luther Cadillac responded

Thank you for taking the time to provide feedback on your most recent service visit. We always strive to meet our time estimates and it looks like our scheduler may not have known about the extra time to hand wash your vehicle. I have followed up with our schedulers to provide accurate time frames when washes are included. Thank you for your time and please don't hesitate to reach out to me directly if you have any other concerns. Stacy Hassler Service Manager 651-746-1909

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December 01, 2022

Service and salesmen was great. We were in and out of dealership pretty quick with no problems More

by jimmie.heeren36
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Will Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2022

Brought in vehicle assuming insurance would take care of diagnosis. Ended up paying almost $500 out of pocket. I thought Charlie was going to deal with adjuster. I will no longer be bringing my vehicle back More

by sartee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie. Service dept
Nov 30, 2022 -

Luther Cadillac responded

Thank you for taking the time to provide us with your feedback. We'd like the opportunity to review your visit with you and provide a detailed explanation of our findings with your insurance adjuster. Please don't hesitate to reach out to me directly at your convenience. Thank you for your time. Stacy Hassler Service Manager 651-746-1909

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