Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Luther Cadillac - Service Center

Roseville, MN

4.7
1,558 Reviews
Call Service Center (888) 875-6825

1,558 Reviews of Luther Cadillac - Service Center

Sort by
January 25, 2023

Great customer service. I was informed with every step they were taking to repair my vehicle. More

by hopeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie in service
Report | Print
January 19, 2023

Very helpful and efficient fast service. Jeff Hetrick is awesome Loved the car wash, yea ! More

by sonsoflevi64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Report | Print
January 17, 2023

Good good good good good good good good good good good good good good great More

by ERICKICE16
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe
Report | Print
January 16, 2023

Service was excellent! Jeff was awsome keeping me up to date on progress, and offering suggestions for future service. More

by JILLANDERSEN1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
January 15, 2023

Mark and Vang have done great job by creating a great customer experience. Your professional and customer skills are unbeatable. I was doing car shopping and comparing but Mark made me come back buy. Tha More

by liban
Recommend Dealer
Yes
Employees Worked With
Vang Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark and Vang
Report | Print
January 14, 2023

Jeff Hetrick was an amazing service advisor through the process of my vehicle repair. I was kept up to date throughout it all. My vehicle came back washed and cleaned inside and out. Very impressed and bey More

by Hsantella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Report | Print
January 12, 2023

No one got back to me to help fix my remote starter programming issues. This is Tina Baribeau, not my ex Todd. I am the registered owner. Please fix this and get back to me to set up a service appoi More

by tinabaribeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Riley Titus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2023 -

Luther Cadillac responded

Thank you for taking time to provide us with your feedback. We have tried to reach you a few times and it seems our information we have on file for you is incorrect. Please contact me directly so we can resolve your concern. Stacy Service Manager 651-636-6060

January 11, 2023

Advisor Jeff was very helpful and did a great job. Car was ready when I was told it would be done More

by HUNTER9863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, service rep
Report | Print
January 10, 2023

Was told oil change was going to be 2hrs, didn’t get car back until 3 days later. That wasn’t expressed when car was dropped off. When I brought the rental back, I was asked to top off the gas tank to full. More

by crewjase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only worked with service department
Report | Print
Jan 10, 2023 -

Luther Cadillac responded

Thank you for your feedback, I appreciate your time. I'd like the opportunity to further discuss your concerns you had with your service visit and the length of time it took to complete your vehicle. Please don't hesitate to reach out to me directly at your convenience. Stacy Service Manager 651-746-1909

January 09, 2023

Charlie was great. Thanks for helping me. He kept me informed and let me know what could be done. More

by mbmwatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Driver who picked me up
Report | Print
1
...
31
32
33
...
156