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1,558 Reviews of Luther Cadillac - Service Center
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April 01, 2023
We had to have our car towed in for repairs. We had it set up with the roadside assistance tow company and Luther. Assistant Service Manager Charlie Youngquist was our contact person at Luther We had it set up with the roadside assistance tow company and Luther. Assistant Service Manager Charlie Youngquist was our contact person at Luther. When the car was dropped off, he did a fantastic job in communicating what was happening. When the repairs were done, Charlie was in charge of the delivery to us. Everything went great. We are happy. Charlie should get a raise. More
by rivard76
Verified CustomerEmployees Worked With
Charlie Youngquist
March 30, 2023
The diagnosis and repair took a couple days longer than expected but they did a great job. Appreciate the use of the complimentary loaner. expected but they did a great job. Appreciate the use of the complimentary loaner. More
by chucks3
Employees Worked With
Charlie Service Department
March 29, 2023
Not a service team performance concern, but $200 for a diagnostic inspection, $680 for a software update to 5 modules that control the transmission on what was communicated as an apparent known issue expl diagnostic inspection, $680 for a software update to 5 modules that control the transmission on what was communicated as an apparent known issue explained to my wife as "In simple terms, the computer forgot how the operate the transmission". My opinion towards the quality of the Cadillac/GM brand has instantly changed! Glad the system didn't forget how to operate the transmission while she was driving, possibly putting her life in any type of jeopardy! How very disappointing! More
by Charles Harsch
Employees Worked With
Do not have contact
March 28, 2023
Excellent service and honest people. Jeff is awesome. He explained in detail what needed to be done and the best recommended options. If you are reading reviews in order to decide yo Jeff is awesome. He explained in detail what needed to be done and the best recommended options. If you are reading reviews in order to decide your trip to this deanship, Please do not hesitate, your vehicle will be in good hands. it is the best place to buy, sell or fix your car. More
by Nasir Latif
Employees Worked With
Jeff
March 28, 2023
Great experience all a round. Sales & service were top notch. Service communication was great & they answered all my questions! Sales & service were top notch. Service communication was great & they answered all my questions! More
by CGC2321
