Luther Cadillac - Service Center

Had an Amazing Experience, never had a better service experience like this one before. Abe took care of me and kept me updated throughout the whole process. experience like this one before. Abe took care of me and kept me updated throughout the whole process. More

Luther Cadillac service was AWESOME, have always used them and I always will. Special thanks to Charlie Y. them and I always will. Special thanks to Charlie Y. More

Luther has always been good for me. I’ve dealt with Charlie there in the service department and he’s always straight forward with me I’ve dealt with Charlie there in the service department and he’s always straight forward with me More

I brought my SRX in for a simple oil change. I asked that they look at the VIN and then evaluate work that had been done by the previous owner to see what else I needed to consider doing. Abe I asked that they look at the VIN and then evaluate work that had been done by the previous owner to see what else I needed to consider doing. Abe checked me in. He took his time and was diligent in walking me through the work that had been recently done, that which I should consider doing soon and the work that was on the horizon. I appreciated this approach. At the conclusion of the visit, he walked me though everything that they checked and one item to keep an eye on. There was no “scare tactic" to get this item to keep an eye on addressed immediately, but rather a sound, wait-and-see strategy to revisit it on my next oil change to see if had gotten worse. He also went over some other non-urgent concerns that I had and we discussed possible options. Overall, I was very pleased with my service experience. More

Prompt greeting, friendly service, under promised and over delivered. Oil change was completed in quick order and the staff was wonderful. over delivered. Oil change was completed in quick order and the staff was wonderful. More

Through explanation of what was being done and recommended necessary repairs. Very nice waiting room. recommended necessary repairs. Very nice waiting room. More

Luther’s service department is excellent. Charlie and Abe are very professional and give great customer service Charlie and Abe are very professional and give great customer service More

While having 15,000 mile service - Jeff was awesome . Explained everything that would be accomplished, checked recall status and had the car hand washed! Car was done on the time he said it would be comp Explained everything that would be accomplished, checked recall status and had the car hand washed! Car was done on the time he said it would be completed. More

Work was completed on time and done very professionally. Jeff and Charlie were very knowledgeable about Cadillac products and what services were needed. Jeff and Charlie were very knowledgeable about Cadillac products and what services were needed. More

The car was in the service center longer than we initially thought as it ended up being a major repair. The service advisor, Charlie, kept me informed throughout the process and was always availabl initially thought as it ended up being a major repair. The service advisor, Charlie, kept me informed throughout the process and was always available if I had questions. The paperwork and everything else was ready to go when we picked up the car. The car was clean inside and out when we picked it up. No one likes to have their car in service for almost 3 weeks, however under the circumstances, the process went as smooth as possible. Really appreciate Charlie’s professionalism and excellent customer service! Thank you! More