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1,558 Reviews of Luther Cadillac - Service Center
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June 21, 2018
Very efficient t The service technicians were very friendly and efficient. I felt very confident with the service I received and I am looking forward to my next oil ch The service technicians were very friendly and efficient. I felt very confident with the service I received and I am looking forward to my next oil change More
by ARMSTRONGMED
Verified CustomerEmployees Worked With
Alex Moise
June 19, 2018
Good service As always I had a good service experience. Three things come to mind : I had the best quality car wash done which was a pleasant surprise. I wou As always I had a good service experience. Three things come to mind : I had the best quality car wash done which was a pleasant surprise. I would appreciate it if the service department did more homework before hand regarding additional work like recalls. My whole afternoon schedule had to be changed due to tying up the vehicle more than planned . Having the loaner xt5 is a nice option to the customer. Thanks John Swanson More
by johnwswanson1
Employees Worked With
Charles
June 13, 2018
oil change and tire rotation took way too long I was told this would take 1 hour to 1 hour 15 minutes, I was there for 2 hours.....with no communication as to why the delay. I will never wait for I was told this would take 1 hour to 1 hour 15 minutes, I was there for 2 hours.....with no communication as to why the delay. I will never wait for my car at this dealership again, I will always take a courtesy car to work and let them have my car for the day if I have service here in the future. More
by KSAWYER323
Employees Worked With
no idea, they did not identify themselves.
June 08, 2018
Great service friendly people Luther is the new owners, they did some remodeling in the waiting area, looks nice. they didn't have cookies or donuts but did have fruit, chips, coff Luther is the new owners, they did some remodeling in the waiting area, looks nice. they didn't have cookies or donuts but did have fruit, chips, coffee and sodas. seem to be up an running except I couldn't get a programer key cut for the door ( they didn't have setup codes yet) but was told it would be all set up within the week and I have to stop back back in a couple weeks for my maintenance service anyways More
by M11380
Employees Worked With
Jeremie Harding
June 03, 2018
Excellent Charlie in service dept is the reason I come there I am glad he stayed with you he is an asset service dept is very good Charlie in service dept is the reason I come there I am glad he stayed with you he is an asset service dept is very good More
by jdunagan
Employees Worked With
Sales people I,be worked with are gone
November 24, 2017
Low pressure on all 4 tires Didn't think I would need new tires after only 30,000 miles. Jim Hinrichs (sp?) was very pleasant and an excellent driver while taking me home. He des Didn't think I would need new tires after only 30,000 miles. Jim Hinrichs (sp?) was very pleasant and an excellent driver while taking me home. He deserves a raise! More
by Mary B
Employees Worked With
Al - check in, Jim Hinrich - courtesy driver
November 10, 2017
Great place to do business for a car dealership The employees at Wally McCarthy Cadillac have always been very polite and helpful when explaining things to me about my car. The salesman Will always The employees at Wally McCarthy Cadillac have always been very polite and helpful when explaining things to me about my car. The salesman Will always greets me and chats. He found me a great car and I love it. Also Charlie is a great person to work with and always very helpful. Thank you!! More
by Judy Sprague
Employees Worked With
Will Isackson, Charlie Youngquist
November 23, 2016
One of the worst customer service experiences. Repair took longer than initially quoted. Double market price will be charged for gasoline usage if you are offered a loaner so make sure to fill the tank. This longer than initially quoted. Double market price will be charged for gasoline usage if you are offered a loaner so make sure to fill the tank. This was never communicated upfront. Instead of offering the going rate for the price of gasoline due to the miscommunication, I was forced to drive about Roseville seeking a gas station. The staff was rude and offered no apology. More
by wendyseh
Employees Worked With
Check out clerk
