Luther Cadillac - Service Center

Oil Change Good service as always. Great snack bar area and drinks/snacks. I have had my car serviced here since it was purchased from the dealership. Good service as always. Great snack bar area and drinks/snacks. I have had my car serviced here since it was purchased from the dealership. More

Don’t trust them I felt as if I was being taken advantage of because of someone who may have some money and who has a warranty on the vehicle that was wrong in many c I felt as if I was being taken advantage of because of someone who may have some money and who has a warranty on the vehicle that was wrong in many contradictions with the plan for service call after call asking to approve of more diagnostic time I was also told a specific problem that was going to be fixed that wasn’t true so there was more time requested for diagnostics hours to be charged During the 5 weeks my vehicle was in for service I feel there was unnecessary charges to me after it was all said and done outside of my warranty coverage which doesn’t make sense if the warranty company won’t pay for it there must be a reason why when I picked my car up the service manager told me I was only responsible for the 100 deductable then later received a call asking for more money just a long drag a horrible experience and when I drove me vehicle away I noticed the alignment on my steering wheel was off and still is but I don’t even wanna deal with them about after just getting my car back after 5 weeks More

Upset When in for oil change then she said I needed to rotate tires rotate so I had that done went to get in my car got all the way home they never rotated When in for oil change then she said I needed to rotate tires rotate so I had that done went to get in my car got all the way home they never rotated my tires because my tire pressure once a 40 to 1 said 38 and that’s how I was when I had the tire fixed on the weekends on the go plus they messed up my turn arrow light so I called them back and left a message after they closed very disappointment with the new staff at Luther him I liked it better when it was Wally McCarthy they got rid of all the old staff due to the union and I guess no more union at Wallys so old staff was great they took care of their customers and they was genuinely honest when it came to their customers to I am so upset after they fix my car and rotate my tires I’m not coming back there been a customer for 3+ years with this vehicle and on going with the other vehicles and years family‘s been going there for say 25+ years . More

Pricing After years of patronage, several purchased cars, I learned from last experience that I will never use them again without double checking the price wi After years of patronage, several purchased cars, I learned from last experience that I will never use them again without double checking the price with another provider. All I needed was more Freon for my car and the test. There charge was $296.00, competitor for same service quoted $60-$100. Could not determine any difference in what was to be provided. Their invoice indicates that I received an estimate of $300. Do not recall so can not dispute. Bottom line: buyer beware and check all the facts before you say yes. More

Outstanding service; end of lease & new lease Couldn’t be a better experience. Am loving my new XT5 Great people and Alex Moise is a Star! And other staff were just outstanding. Couldn’t be a better experience. Am loving my new XT5 Great people and Alex Moise is a Star! And other staff were just outstanding. More

Well taken care of Charlie was great to work with; he made my service visit easy; Charlie was informative, respective of my time, and very pleasant. I needed a loaner c Charlie was great to work with; he made my service visit easy; Charlie was informative, respective of my time, and very pleasant. I needed a loaner car for this service visit and Laura was awesome. she remembered who I was and made the process simple. More

Poor service Came to the dealership with no warning light on my dash to get struts Luther had my car until Tuesday talked to service several time service never me Came to the dealership with no warning light on my dash to get struts Luther had my car until Tuesday talked to service several time service never mentioned any warning light just said what was wrong with my struts and barring came to pick up my car air bag light on service tried to say that it's been on when I first bring it and will not fix the problem have to pay out of my pocket not fair service became real rude to me also More

Fix CUE screen Cadillac did a great job setting up the drop off and pick up times and were really efficient on fixing my CUE system in one day- the only thing that c Cadillac did a great job setting up the drop off and pick up times and were really efficient on fixing my CUE system in one day- the only thing that came out negative was final presentation. When I got my car back all my settings were changed and I just got a new CUE system but there were fingerprints all over it. Also my cup holder wasn’t connected correctly so I couldn’t close it but the solution was easy so I think if they would of spent 30sec and made sure all of the small things were tended too I would of rated them 5 stars. More

Sooner than estrimated, but so expensive! This was my first time utilizing the Service Center since this dealership became Luther Cadillac. I was not impressed. My 2016 XTS exceeded 50,000 mil This was my first time utilizing the Service Center since this dealership became Luther Cadillac. I was not impressed. My 2016 XTS exceeded 50,000 miles. I did an online chat with Cadillac to find out how much an oil change and tire rotation would cost since my premium care was no longer in force. They couldn't answer that question and said someone from the dealership would contact me. After 2 days, no one did. So I called Luther Cadillac directly. I got my usual service tech's voice-mail and asked him how much it would cost. After 2 days, no call back. So I called the Luther Cadillac service scheduling number and was able to get a quote and schedule my car for maintenance very quickly. They did the oil change and tire rotation in under an hour- they estimated it would take 1.5hrs. But I don't understand why it cost almost $100! They charged me the amount quoted, but that is a lot for an oil change and tire rotation. And while they offered to wash my car, they did a very shoddy job washing it, and then parked my car under a tree. Birds had already started "decorating" it by the time I paid the bill and got my key. Aargh! More

Great Had a tricky problem that could have been really hard to diagnose- Floyd was on it - he did the research, figured it out, found parts at another deale Had a tricky problem that could have been really hard to diagnose- Floyd was on it - he did the research, figured it out, found parts at another dealership, had them brought over, and it was mission accomplished. More