Luther Cadillac - Service Center

I waited over 2 hours for an oil change and tire rotation. T I waited over 2 hours for an oil change and tire rotation. There was only one person at the counter to write up my vehicle. I had to wait at least I waited over 2 hours for an oil change and tire rotation. There was only one person at the counter to write up my vehicle. I had to wait at least 15 minutes before he wrote up my vehicle. I finally had to go check to see if my vehicle was ready yet. The paper work was sitting on the counter !! More

Thanks to Charlie!! Myh car was in need of replacing a damaged tire. Charlie went out of his way to accommodate my car d getting r four new tires and also a needed oil Myh car was in need of replacing a damaged tire. Charlie went out of his way to accommodate my car d getting r four new tires and also a needed oil change. I was grateful to him. I have never been disappointed;ointed bye the service at Lugther Cadillac. More

I wasn’t impressed when I brought my loaner car. Sure isn’t like Wally’s they were friendly. When I brought back my loaner car I must have interrupted this mans lunch because he wasn’t very friendly. Sure isn’t like Wally’s they were friendly. When I brought back my loaner car I must have interrupted this mans lunch because he wasn’t very friendly. He brought my car around and I said to him “ I love the SUV ( it was the XL5, I think that’s the name of it). He said “yes it’s a nice one”. And walked back into the building. Hmmmm ? Lost a sale right there. Oh well other car dealers around. To bad Luther’s. More

The good the bad and the ugly For the most part the guys were great, They worked really hard to find the pesky elusive rattle in my XT5. Just a couple of things were, unfortunately For the most part the guys were great, They worked really hard to find the pesky elusive rattle in my XT5. Just a couple of things were, unfortunately off. The communication about what was happening was lacking. I got one phone call at 6:00 one night, when I unfortunately didn't have my phone with me. I called back right away, got, "well, Charlie is working on that, I don't know much about it, I'm sure he'll call you around 7:30 tomorrow". No call, I had to call. each time after that I was told I'd get a call, and got no call. When my car wad done, they brought my car to me...that was AWESOME. When I got in my car to go home, all the radio presets were changed, the steering wheel felt greasy and my hands were dirty after driving home. I got home, looked in the back seat, and there was popcorn all over my back seat. I called to let them know that this was not okay, haven't heard anything from them. More

Customer centered Service What a super team that puts you at the center of attention. Very accommodating. I could not be more pleased. I will continue to go here and buy here. What a super team that puts you at the center of attention. Very accommodating. I could not be more pleased. I will continue to go here and buy here. More

Your #1 CHARLIE is the best....also I really like all the upgrades you have made....the store looks more high class., it matches you product .... Terry Sulliv CHARLIE is the best....also I really like all the upgrades you have made....the store looks more high class., it matches you product .... Terry Sullivan More

Luther Cadillac Good Service advisors with positive attitudes and quality service are the two main reasons I maintain loyalty to Luther Cadillac. I feel comfortable a Good Service advisors with positive attitudes and quality service are the two main reasons I maintain loyalty to Luther Cadillac. I feel comfortable at the dealership. More

Charlie is the best customer service rep In 55 years Charlies people skills are outstanding. Charlie is very good at listening Communication Technical skills. Staying on top of the repair order Charlies people skills are outstanding. Charlie is very good at listening Communication Technical skills. Staying on top of the repair orders. Working with others in the service department I get the feeling that the employees are not so overworked push to meet goals that they are downright friendly and pleasant More

Cadillac Deville A/C repair Deville was in shop 10 days and I was asked to bring them fittings during then. Next was told needed new A/C lines, A/C compressor and sensors, along Deville was in shop 10 days and I was asked to bring them fittings during then. Next was told needed new A/C lines, A/C compressor and sensors, along with a diagnostic charge and Freon. Called to stop in and pick up car, repaired and blowing Cold air. Paid $1652 plus $68 for conversion fittings I supplied them. Left dealership with no A/C, blowing warm air 45 minutes. Next morning had cold air 30 minutes, later same day drove car was blowing warm air and same A/C warning light on when brought in. Returned car . More