Luther Cadillac - Service Center

Heated / Cooling Seats inoperable I brought in my SRX for an oil change and left with a car that no longer had functioning cooling or heated seats. I'm awaiting a call back from servi I brought in my SRX for an oil change and left with a car that no longer had functioning cooling or heated seats. I'm awaiting a call back from service writer, and am confident this can be addressed and solved, moving two starts to five! -Tim More

Oil change & tires rotated I waited far too long for a simple oil change. They were way behind. I was tiger a car wash & there was no time. Did say I can come at anytime late I waited far too long for a simple oil change. They were way behind. I was tiger a car wash & there was no time. Did say I can come at anytime later to have done. More

Routine oil change and multi-point inspection Arrived just before 7 for my scheduled appointment. Finally left service at 9:10. In the past it has only taken 45 minutes to an hour to complete the Arrived just before 7 for my scheduled appointment. Finally left service at 9:10. In the past it has only taken 45 minutes to an hour to complete the above service. Probably wouldn’t have waited if I knew it would take so long. I’m not sure what the hold up was?? More

This visit not to usual Luther Dealership standards I had an appointment at 8am, I arrived at 8:04, I wasn't greeted by anyone or acknowledged for nearly 15 minutes. My oil change and tire rotation to I had an appointment at 8am, I arrived at 8:04, I wasn't greeted by anyone or acknowledged for nearly 15 minutes. My oil change and tire rotation took nearly two and a half hours. Granted, I requested they look at the A/C weep holes to ensure they were not obstructed. I was able to observe the technician performing this task while I was standing outside the shop door and it took ten minutes. Similarly I observed the oil change and tire rotation performed on the same lift, total wrench time was about thirty minutes for all requested services. My last service was under the McCarthy name and I was in and out in thirty minutes including a car wash. I'm going to treat this visit as an anomaly due to my extensive experience with Luther's Brookdale Toyota where I service my Sienna and the fact Luther just acquired this dealership, however if my experience doesn't improve on my next visit, it will be my last. More

261 battery I thought the price was a bit much to replace a battery and once Luther Cadillac was done serving my vehicle. They washed my car with the sun roof op I thought the price was a bit much to replace a battery and once Luther Cadillac was done serving my vehicle. They washed my car with the sun roof open.. it's the small things customs remember ... other than that service was good. More

Looks out for customers and their vehicles. Courteous to me and my vehicle. Professional resolution to my mechanical issues and maintenance needs. I don't go anywhere else and frankly they maint Courteous to me and my vehicle. Professional resolution to my mechanical issues and maintenance needs. I don't go anywhere else and frankly they maintain my confidence in GM. More

Service Excellent service. We bought a new Cadillac in Pierre, SD. My husband had to go to the transplant center at the u of M hospital. While enroute to M Excellent service. We bought a new Cadillac in Pierre, SD. My husband had to go to the transplant center at the u of M hospital. While enroute to Mpls our change oil night came on. Luther took care of us and dud our 7500 mile checkup. More

BradM Return visit for service problem. Handled efficiently and well. Very satisfied with the outcome and the explanation of the reason for the service pe Return visit for service problem. Handled efficiently and well. Very satisfied with the outcome and the explanation of the reason for the service performed on the return. More

HSW _ SRX Experience was great, shuttle service is great was able to get a ride back home without thinking about how I was going to get back and forth to the s Experience was great, shuttle service is great was able to get a ride back home without thinking about how I was going to get back and forth to the shop. My SRX was in for brake job, vehicle was ready sooner than I expected. Charley explained details of the repair and cost thoroughly. More

Fantastic! My Cadillac was due for it's regular service. Luther Cadillac is always courteous, prompt and I leave there knowing my vehicle is in good hands. My Cadillac was due for it's regular service. Luther Cadillac is always courteous, prompt and I leave there knowing my vehicle is in good hands. More