Luther Cadillac - Service Center

Knowledgeable, professional & accommodating They kept me informed, provided me with a similar vehicle to use while my vehicle was getting repaired and my vehicle performs better than before. They kept me informed, provided me with a similar vehicle to use while my vehicle was getting repaired and my vehicle performs better than before. More

Superb Customer Service Technician was clear in explaining diagnoses and efficient in his work completion. Service spervisor was very helpful in scheduling my appointment for Technician was clear in explaining diagnoses and efficient in his work completion. Service spervisor was very helpful in scheduling my appointment for service to my vehicle. More

Oil change They did not check my tires the way that I asked them to. I received a diagnostic report from Cadillac the next day and three of the tires were uninf They did not check my tires the way that I asked them to. I received a diagnostic report from Cadillac the next day and three of the tires were uninflated. I did not get a wash job on my car because there was a back up in the car wash. I was in the service department for over three hours. It was a lot slower than McCarthy. I am sure that they will improve because Luther just took over the Company. More

Proof of service I brought my car in for a check engine light. Dealer made me provide proof of oil change in order to qualify for warranty. After jumping through the h I brought my car in for a check engine light. Dealer made me provide proof of oil change in order to qualify for warranty. After jumping through the hoops to satisfy the request they changed the diagnosis to some sensors ( less expensive) than the timing chain diagnosis. They also did not address the additional items to check. More

Oil change and check up Car was in good order. I had voltage issues during the week and I needed roadside assistance. I wanted to make sure the car was in good order. Car was in good order. I had voltage issues during the week and I needed roadside assistance. I wanted to make sure the car was in good order. More

Oil Change This is my first visit to the dealership since an ownership change. It was fine. Employees we’re friendly and professional. One change you can make is This is my first visit to the dealership since an ownership change. It was fine. Employees we’re friendly and professional. One change you can make is get rid of those terrible chairs in the waiting room. More

Ryan Cadillac staff is the 'Pit Crew' for my dream CAR! 5 stars is not enough for everyone at Ryan Cadillac. Special thanks to Heather for all the work in finding the right new Cadillac for my wife and I an 5 stars is not enough for everyone at Ryan Cadillac. Special thanks to Heather for all the work in finding the right new Cadillac for my wife and I and tirelessly answering my hundreds of questions about current and future Cadillac features, etc. Special shout-out for Charlie with his outstanding attention to detail. And thanks to Alex for his Cadillac Mathematics skills. More

Efficient and courteous service. ThesService and consultation I was received was excellent. I trust the work and advice I received. Charlie went out of his way to be helpful ThesService and consultation I was received was excellent. I trust the work and advice I received. Charlie went out of his way to be helpful More

Charlie was very helpful & took care of all issues I had the water pump replaced, next day there was leaking under my car. I called Charlie, he fit me right in. It was discovered there was a leak from I had the water pump replaced, next day there was leaking under my car. I called Charlie, he fit me right in. It was discovered there was a leak from the work originally completed. Charlie setup me up with a loaner & there was no charge for either the 2nd visit or the loaner. While the technician missed something Charlie stepped in & took care of me, More

Service Manager with “Cadillac Class” “Pristine 92 Cadillac Deville just over 40,000 miles.....brought in for Air Conditioning repairs. Some complexity with repairs challenged the team d “Pristine 92 Cadillac Deville just over 40,000 miles.....brought in for Air Conditioning repairs. Some complexity with repairs challenged the team dealing with a car of that era. I was pleasantly surprised the Service Manager (Jeramie Harding) was an accomplished manager with years of experience, and yet very humble. With his expertise he escalated the repair to the best mechanics for familiarity and know-how. With my 34 years experience in management at Ford Motor Company Assembly Operations i could apprehend clearly with certainty this was a nonstandard repair with difficulties that required thinking beyond the service manuals. The Service Manager assured me it would be fixed - took responsibility and worked with mechanics, test drove the car multiple times until he knew the corrections were resolved completely. The car was there for many days, and was kept indoors, washed and handled with kid gloves. The Assistand Service Manager (Charlie Youngquist) was awesomed, left messages, and emailed me to update me on the service. I was given a Cadillac loaner, and the Service Manager himself brought the vehicle to my house for me to test drive and see if it was to my satisfaction. He was a gentleman and very professional at all times. Luther Cadillac is the only stop for my Caddy! Also, the service area “shined” even the floor! “ More