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Luther Cadillac - Service Center

Roseville, MN

4.7
1,558 Reviews

1,558 Reviews of Luther Cadillac - Service Center

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September 27, 2018

Oil change and tire rotation Great customer service by charley.he really understand customer service. Work was done in a timely manner and my wait time was made very comfortable. More

by AADK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charley
Oct 08, 2018 -

Luther Cadillac responded

We are so happy that you had excellent customer service. We do our best to make sure that you receive that each time.

September 27, 2018

just a oil change things have changed since my last time but I am not sure it will affect my future relationship with you. The phone when I called was not as user frien More

by BLHAVEN@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn't have any names
Oct 08, 2018 -

Luther Cadillac responded

We hope that we can give you better service across the board. We hope you give us another try. Customer service is our top priority.

September 26, 2018

Charlie is very detailed and awesome to work with. I will come back because of the superiority of service we received from Charlie. He is the best!!! Thank you! I cannot ask for more. He took good care More

by mycordis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie
Oct 08, 2018 -

Luther Cadillac responded

Great! We are happy you enjoyed working with Charlie! Stop back and see us again in the future.

September 26, 2018

everything but the brake squeal was taken care of I was told it was a high performance brake issue but come to find out my sister has a Encore with the same problem and she was told it is GM brake pr More

by MARYSHELBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
Oct 01, 2018 -

Luther Cadillac responded

We are very sorry to hear about the brakes. When you have time, please email us at info@luthercadillac.com. We want to learn more of what is happening with your vehicle.

September 25, 2018

Service on XTS Repair was quicker than expected worked with Charlie the service advisor he was more than great to work with and is extremely customer oriented and k More

by TCL5457
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie service advisor
Sep 26, 2018 -

Luther Cadillac responded

That's great to hear. We are pleased Charlie was helpful to you. We hope that if you need any more work down the road that you come back and see us.

September 21, 2018

Routine maintenance I was able to book the appt online for the next day. I waited for the work to be done and was out of there in 2 1/2 hours. Nice lounge with tv and bev More

by VIRGINIACOSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alix Moise
Sep 26, 2018 -

Luther Cadillac responded

Thanks for being so patient during your visit. We are pleased that you enjoyed our lounge, too!

September 20, 2018

Flat tire They were supportive and helpful in getting me back on the road and repaired my car in a timely fashion with no surprise costs when the repair was don More

by jcascalenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Floyd & Able
Sep 26, 2018 -

Luther Cadillac responded

That's excellent to hear. Stop back and see us if you have anymore issues.

September 19, 2018

My first time. They honored an other dealers price and the e Wonderful experience with a friendly greeting from Charlie the service person to other employees passing by! When I asked the cost of this service, th More

by ptgiese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie the service writer.
Sep 26, 2018 -

Luther Cadillac responded

We are pleased to hear that about Charlie. We proud of our team and definitely happy to hear that you enjoyed your experience working with them!

September 18, 2018

detail I always take all my trucks to detail one day I saw a dent on my tail gate, I told service advisor to fix they told me to pay for half....sucks....bes More

by ARDENTHHCINC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
charlie
Oct 08, 2018 -

Luther Cadillac responded

Hello, we are sorry to hear about the dent on your tail gate. We apologize that the service you received was not satisfactory. When you have a moment, please email us at info@luthercadillac.com. Thank you.

September 17, 2018

VERY GOOD Service was excellent.Floyd Skjerping was very helpful and the trouble with the car was taken care of. Alix Moise did a great job on getting a new ve More

by WYNN.THACHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Floyd Skjerping Alix Moise
Sep 26, 2018 -

Luther Cadillac responded

Wonderful news. We are happy Floyd and Alix got you back on the road!

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