Luther Cadillac - Service Center

Maintenance and recall work Everyone was extremely pleasant to work with and professional. Car was in great shape when returned. Had a shuttle, which was very convenient. No car Everyone was extremely pleasant to work with and professional. Car was in great shape when returned. Had a shuttle, which was very convenient. No car wash though like at my other dealer. Heard they are moving to White Bear Lake, however, which will put them out of my area. Sorry to hear that as I had just found this dealer close to my new work place. Otherwise, would definitely return. More

Quick and accommodating Squeezed me in with short notice to check my service engine light and fixed it within 24 hours and also made sure I had transportation while my car wa Squeezed me in with short notice to check my service engine light and fixed it within 24 hours and also made sure I had transportation while my car was getting fixed! Everyone was friendly and helpful! More

QUICK OIL CHANGE I happened to look at my oil life indicator after I filled up with gas and noted that it was at 7%. I called Luther and was able to make an appointme I happened to look at my oil life indicator after I filled up with gas and noted that it was at 7%. I called Luther and was able to make an appointment (same day) to get my oil changed. It was quick and I was thankful that they were able to get me into the service center on short notice. More

Professional no matter what Hi, My truck was brought in for special service after special order parts arrived. I was given an Escalade as a loaner when I commented I thought th Hi, My truck was brought in for special service after special order parts arrived. I was given an Escalade as a loaner when I commented I thought the normal rentals were a bit small for me. TOTALLY UNEXPECTED. This was an awesome upgrade. My bill was different than the estimate given. The bill was researched and my amount was correct. The difference is going to be refunded to me. Everyone was super nice when I questioned the bill. No faces, hostility, resistance. Just smiles, understanding and a small request for time to research the original estimate because the advisor that wrote it was sick that day. AGAIN, even though a situation arose, everyone, including me. lolo was very nice, understanding. while my truck was getting serviced it was damaged by someone who keyed the passenger side of the truck. I talked to abe and said I could not prove it but did walk around the truck with him when I brought it in for repairs. The damage was not there at that time. I returned to the shop the next morning so the damage could be looked at. Abe and another advisor looked at the damage. The GM was not in that day. I was told they would get back to me as soon as the GM returned to the dealership. Abe confirmed that he did remember walking around the truck in the morning and say he would have noticed that damage if it had been there. I am waiting for the dealerships response to this situation. I'm not sure what the result will be, yet EVERYONE was outstanding and professional in handling the situation. Once again, the advisors were understanding, had no hostility, denials, ugliness or demands. EVERYONE was once again professional and super nice in this potentially volatile situation. Best wishes, Rick Richard LeRoy esq. More

Good service, staff nice, waiting room clear and functional Good service everything went well, but here are a couple of comments. 1. When are car was finished they did not take the plastic off the drivers sea Good service everything went well, but here are a couple of comments. 1. When are car was finished they did not take the plastic off the drivers seat or the paper off the floor. Happy that you used them, but should have removed them before you gave the car back to me. 2. The pricing was a little bit of a surprise, booked the service appointment online, first time at the dealership, I purchased a used Cadillac from a private party. There was no disclosure either online for the pricing or when the car was dropped off. I had a oil change and had the look at the passenger seat heater not working. Price came back at $99.00. He did provide a quote for the seat heater repair, but did not leave me the quote. They did not have the part in stock and would have to order it. More

High Customer Satisfaction Abe was very efficient with check in and check out, My car was ready quicker than I had anticipated. The cost was a little on the high side for just Abe was very efficient with check in and check out, My car was ready quicker than I had anticipated. The cost was a little on the high side for just replacing a blinker bulb but it beats doing it myself in sub-zero temps. More

Fantastic Service ALWAYS!!! Charlie and crew are the best, I have never had better service in 40+ ears of auto ownership! I will continue this relationship! Thank you!!! Charlie and crew are the best, I have never had better service in 40+ ears of auto ownership! I will continue this relationship! Thank you!!! More

Thorough, Responsive Took care of the issues, which in this case were difficult to track down, and resolved them. That pretty much takes care of what I need a service cent Took care of the issues, which in this case were difficult to track down, and resolved them. That pretty much takes care of what I need a service center to do. The fact that they did this in a friendly manner and with good ongoing communication is a decided plus. More

Good first impressions I was please with the service I received at Luther Cadillac this past week. I called on Wednesday for an oil change and was able to get in the same d I was please with the service I received at Luther Cadillac this past week. I called on Wednesday for an oil change and was able to get in the same day. The cost was reasonable and I was even able to receive some rebates. My questions were answered in an intelligent way and professional service. They didn't up charge me or try to sell me on anything I didn't need. I appreciated that. I had a good first impression and visit and will come back in the future. More

Best Service Ever Thank you so much for your great service. Everyone was so nice. I was having an oil change, tire rotation. I also like that you go thru the car and ch Thank you so much for your great service. Everyone was so nice. I was having an oil change, tire rotation. I also like that you go thru the car and check everything out. So great. More