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1,558 Reviews of Luther Cadillac - Service Center
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June 23, 2023
You all have lost all your great people and it's starting to show... We brought our car in for a thermostat- it took 3 weeks for the part after we were told 2 weeks and to NOT drive the car. Not sure if t to show... We brought our car in for a thermostat- it took 3 weeks for the part after we were told 2 weeks and to NOT drive the car. Not sure if this was due to the part or for a tech- not sure as we never got a straight answer. my husband was told one thing (no service techs and I was told the part was on back order) Our service writer was new so we never even talked to him but were told that his report card was to be for him- the new guy. Abe helped if you could call it that. Nobody told us anything, no loaner car as offered. When my husband called Abe to ask questions he didn't have any answers. I really used to feel cared for when Alix was there. Jeff in service was great but you lost him too I see. We were left feeling like it was nobodies problem- it REALLY wasn't your problem. I just bought this car in January 2023 after leasing for years thru you guys. I am car shopping and not with Luther Cadillac. I spoke to Alix about all of this, he spoke to Perry. Nobody called us... I think we're about done here. I do want to say the young guys who wash the cars seem to have pep in their steps- move then to service writing. More
by LFRIBERG
Verified CustomerEmployees Worked With
I added to my review the names I know.
June 23, 2023
My service advisor Charlie was able to work in replacing my taillights while I had my car there for another service. I was previously told they’d have to schedule the replacement in a separate appointment a my taillights while I had my car there for another service. I was previously told they’d have to schedule the replacement in a separate appointment a couple weeks out! I was happy they were able to do it without bringing it back More
by hoverja
Employees Worked With
Charlie Y
June 23, 2023
We are very happy with our new Cadillac XT4. Everyone was very helpful & kind. Would definitely reccomend Luther Cadillac ! Everyone was very helpful & kind. Would definitely reccomend Luther Cadillac ! More
by dbrunsvold
June 22, 2023
Easy process from the time I called to confirm the vehicle's availability to the time I drove away in my new car. Bryce was easy to work with, and when he unexpectedly had something come up that force vehicle's availability to the time I drove away in my new car. Bryce was easy to work with, and when he unexpectedly had something come up that forced him to leave before I came back to take the car, he was very communicative through text to make sure I had everything that I needed and that someone else was available at the dealership to help me. *I did not work with the service department, just the Sales and Finance Dept., so some of these questions are not applicable. My rating is based on my experience with the dealership for the trade-in of a car and purchase of a new one. More
by Brown.mckenzie
June 21, 2023
Will was fantastic. Everything went very smooth, and everything happened exactly as I was told. Everything went very smooth, and everything happened exactly as I was told. More
by mcolson49
June 20, 2023
Charlie Youngquist went above and beyond to get me back on the road ASAP after blowing a tire on the interstate on a Sunday afternoon enroute from Duluth MN to NE Iowa. I had the car towed to the dealersh on the road ASAP after blowing a tire on the interstate on a Sunday afternoon enroute from Duluth MN to NE Iowa. I had the car towed to the dealership Sunday evening, walked in unannounced at 7 AM Monday, and Charlie took over. He provided exemplary service for a customer from out of the area, with no appointment. I told Charlie when I left the dealership, I'm buying my next Cadillac from Luther Roseville. More
by dmeirick
Employees Worked With
Charlie Youngquist
