Luther Cadillac - Service Center

Cadillac SRX timing chain repair Service communication before, during, and after repair was excellent. Technicians did an excellent job working with service agreement adjusters to rem Service communication before, during, and after repair was excellent. Technicians did an excellent job working with service agreement adjusters to remedy all engine issues in a timely manner. More

Deer vs SRX4 I hit a deer back in May near Faribault one evening on hwy 35 going about 70-75 mph, after assessing my damages and knowing it was ok to drive and no I hit a deer back in May near Faribault one evening on hwy 35 going about 70-75 mph, after assessing my damages and knowing it was ok to drive and not have to be towed, i got back on highway and headed to Oakdale, noticed a vibration in front end, took it to dealership next day, advised them of accident and issue, they told me they would look at it and “get it all fixed up for me, good as new”, they had it for 21 days and thousands of dollars later, I picked up vehicle and asked them if they fixed the vibration in front end, they said, “ if you still have problems with it just bring it back in”. I still have/had problems with it, took it back in, they had it for about a week, it’s now “normal wear and tear” and it’s my problem. I’m NOT HAPPY. They stated they would get it fixed and they still haven’t. So now what? Hmmmmmmm STILL NOT HAPPY! More

Excellent! Charlie was great to work with! Very pleasant. The courtesy car was very nice also. All of the work was very good. If we buy another Cadillac we’re ce Charlie was great to work with! Very pleasant. The courtesy car was very nice also. All of the work was very good. If we buy another Cadillac we’re certainly coming to you first. Thank you More

Great care and great service. I've been in twice in two weeks. Service was wonderful and the friendly help is so appreciated. Love the car washes too. What a lovely touch for my lo I've been in twice in two weeks. Service was wonderful and the friendly help is so appreciated. Love the car washes too. What a lovely touch for my lovely Cadillac. More

Quick service I always leave satisfied my vehicle was given attention as if I had done it myself only better because I'm not dirty. I have full confidence in the se I always leave satisfied my vehicle was given attention as if I had done it myself only better because I'm not dirty. I have full confidence in the service people at Luther Cadillac. More

Exceptional friendly service Pleasant experience. Everyone was very helpful and friendly. I am an individual not related to anyone at the dealership or not another dealer. Excelle Pleasant experience. Everyone was very helpful and friendly. I am an individual not related to anyone at the dealership or not another dealer. Excellent service. More

I Always Feel Like a VIP Everyone at this dealership goes out of their way to provide an awesome customer experience. They take good care of me and my car. Customer satisfacti Everyone at this dealership goes out of their way to provide an awesome customer experience. They take good care of me and my car. Customer satisfaction and exceeding customer expectations on a regular basis makes them my favorite dealership. More

Excellent Service Team! I ran into some horrible trouble with my vehicle. Alex in a ales and Randy Thiesfeld in service took very good care of me and I will be back again and I ran into some horrible trouble with my vehicle. Alex in a ales and Randy Thiesfeld in service took very good care of me and I will be back again and again! I recommend Luther Cadillac to anyone looking for an exceptional experience! More

Another awesome experience at Luther Rarely in my experience on this planet does one come across true excellence that is rooted in a values system that is organization wide. Lip service i Rarely in my experience on this planet does one come across true excellence that is rooted in a values system that is organization wide. Lip service is paid to such things, however, it is rarely seen in consistent practice. The exception is Luther Cadillac and likely the entire Luther organization. All staff are consistently professional, kind and engaging whether you're there the first time or the fiftieth time. There's a saying in organizational psychology that states, "So goes the leadership, so goes the organization." To have this consistently positive and engaging experience speaks to the leadership and all of Luther as a values based organization. There is none better in my humble opinion. More

Great experience They took care of me the second I drove in. Helpful, looked at everything and made the decision of what to do and gave me a car to use until mine was They took care of me the second I drove in. Helpful, looked at everything and made the decision of what to do and gave me a car to use until mine was ready More