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1,558 Reviews of Luther Cadillac - Service Center
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March 05, 2021
Didn’t test drive my car long enough so the steering wheel noise would replicate, as it has for me for months. Service guy told me they took it around the parking lot. Perhaps faster speeds and more tur wheel noise would replicate, as it has for me for months. Service guy told me they took it around the parking lot. Perhaps faster speeds and more turns would have been helpful? Last CTS had the same steering wheel problem and was able to be fixed, should have spent more time on it. Won’t be returning.. last visit I was told my car was “supposed to do that”, when in fact gears were slipping. Luckily a Cadillac dealership in Missouri was familiar with the problem and I was able to get it fixed. For $1500. It’s almost like this dealership doesn’t want to the fix the problems and make the money. One thing that was fixed was the back up camera, but the next morning the light beside it had come lose and was dangling outside the trunk. More
by abbyfrane
Verified CustomerEmployees Worked With
Service
March 05, 2021
Could have kept me more informed especially when they said they would update me by a certain time and then wouldn't. When all was done and said I was satisfied with work done and compensation a received said they would update me by a certain time and then wouldn't. When all was done and said I was satisfied with work done and compensation a received but I own seven vehicles and this was the poorest service I have been offered especially for a brand new vehicle. I was not told they would pick up the car until I brought it their when it was 20 below zero. When I voiced that I was not satisfied they handled it well, although I feel I should not have had to do that. More
by olsonann101
Employees Worked With
Charlie
March 04, 2021
I had questions about the lane change notification in my XT5. The service department investigated my concerns and found the system was working as intended. I appreciated them taking the time to address th XT5. The service department investigated my concerns and found the system was working as intended. I appreciated them taking the time to address the issue and not just blow me off They were courteous and respectful. I appreciated that. More
by Bob F
Employees Worked With
Joseph King
March 03, 2021
I've dealt with Charlie Youngquist on a few occasions. He's awesome. Very helpful and polite. Answered all my questions and took the time to listen. Great employee you have there. He's awesome. Very helpful and polite. Answered all my questions and took the time to listen. Great employee you have there. More
by LSOUDER
Employees Worked With
Charlie Youngquist
March 03, 2021
Another excellent maintenance experience with Charlie Youngquist. Had some filters and a battery changed out. He is always there to give me superior service. Thanks Charlie. Youngquist. Had some filters and a battery changed out. He is always there to give me superior service. Thanks Charlie. More
by Silver_fox16
Employees Worked With
Dan Haspert
February 27, 2021
The service was good and the staff especially helpful; Perry the manager was especially helpful in taking care of me personally. Thank you. Thank you. Perry the manager was especially helpful in taking care of me personally. Thank you. Thank you. More
by Jerry
Employees Worked With
Dan Haspert
February 27, 2021
Luther Cadillac offers me the personalized customer service that I expect. Alix, Greg in sales combined with Jeff and Charlie in service make a great team. Frank J.Milnar DDS, AAACD service that I expect. Alix, Greg in sales combined with Jeff and Charlie in service make a great team. Frank J.Milnar DDS, AAACD More
by DRFRANK0
Employees Worked With
February 26, 2021
Jeff H Customer Service great service .very helpful, Jeff H Customer Service great service . very helpful, friendly and knowledgeable Give me good advice and show me how to use some of the option Jeff H Customer Service great service . very helpful, friendly and knowledgeable Give me good advice and show me how to use some of the option thank you Anna Margl More
by AMARGL
Employees Worked With
Jeff H
February 24, 2021
Our experience was great the service department was both knowledgeable and friendly we definitely will refer friends and family of the professionalism and quality of the service that you receive knowledgeable and friendly we definitely will refer friends and family of the professionalism and quality of the service that you receive More
by michaelamartinsr
Employees Worked With
Service Department
