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Luther Cadillac

Vadnais Heights, MN

Overview
Employees
Reviews
Vehicles
4.7
2,473 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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3500 Highway 61 North

Vadnais Heights, MN

55110

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Showing 2,473 reviews

April 15, 2023

The staff was friendly and courteous and helpful in every way.. They kept me informed about when my car was ready to pick up. More

by patriciathomas977
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Stoppelman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donavan
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April 15, 2023

Great service, it was quick and easy to get my car repaired in a timely manner. More

by dregep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept!
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April 15, 2023

Service team is wonderful big thanks to Charlie Youngquist for assisting us. Absolutely Disappointed when we reached the showroom and front dealer lot. When we got to the front of the dealership m More

by saluuha.1948
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yannick
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Apr 18, 2023 -

Luther Cadillac responded

Hello Saluuha, My name is Bryan and I’m one of the sales managers here at Luther Cadillac. We are sorry to hear about your recent visit to our show room. Thank you for taking the time to share. We are reviewing your experience and speaking with the entire sales staff to insure no one goes without being greeted or offered assistance again. Please feel free to call me directly to discuss this matter further and we look forward for the chance to earn your business. Bryan 651-636-6060

April 15, 2023

It was good good good good good good good good good good good good good More

by ERICKICE16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
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April 15, 2023

Great all around. Sales and Service. Everyone was very helpful and willing to help in any way. More

by CGC2321
Recommend Dealer
Yes
Employees Worked With
Riley Titus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 13, 2023

Service was great, the new nav /radio was ordered and came in very fast. They came to the to pick up suv and fixed it very quickly More

by disabled.usmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stoppelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Port
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vang Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maimee Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Haspert
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April 13, 2023

Friendly staff, quick efficient service, car was returned to me by mid afternoon as requested, easy way to pay for service More

by suzettefrith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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April 13, 2023

Friendly staff, quick efficient service, car was returned to me by mid afternoon as requested, easy way to pay for service More

by suzettefrith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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April 07, 2023

Vang was the best salesperson, he was attentive and curious help with all installations, ordered matts for us More

by kathy.schroeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vang Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 06, 2023

The sales person continued to make multiple promises he couldn't keep and in my opinion, I think it was old school sales tactics. When we came I'm to sign and purchase the vehicle after making a down payme More

by B.M.BENSON
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Vang Yang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The only pleasant person was the younger woman at the service desk. I dont remember her name, but I would rate her a 5 star.
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Apr 07, 2023 -

Luther Cadillac responded

B.M. Benson, My name is Bryan and I'm one of the sales managers here at Luther Cadillac. Thank you for taking the time to share your experience. I'm sorry you feel "old school tactics" were used. I've spoken with the sales consultant and other managers involved. At times the vehicle buying process can seem confusing and has many moving parts. In this situation you contacted us about the van, we set an appointment for you to see and test drive, you took the vehicle to your own mechanic and had it independently inspected, you mentioned the issues he found. At that time the negotiation process started. We discounted the vehicle and gave you the opportunity to fix yourself-you informed us that would not work so we agreed to fix the issues and you agreed to purchase the vehicle at that point. The vehicle was detailed and cleaned for you, you mentioned it was not acceptable so we sent it out to another professional detail company and was recleaned. When you met with the finance manager he provided all required paperwork at time of delivery in addition to a copy of the carfax for you. We followed our process and went above and beyond by offering to deliver the vehicle for your convenience. I invite you to give me a call and we can talk about your experience. You can reach me directly at 651-209-2633. Thank you for the business and I look forward to speaking with you.

Apr 07, 2023 -

B.M.BENSON responded

Thanks for your response, i was never once confused with the "moving parts" of the sales process. I was told the vehicle could not be discounted at all by the sales person and he could only fix issues that could be considered a safety issue. He agreed the unfunctional door lock and the broken gas door were considered saftey issues and could be fixed as our agreement along with getting the vehicle detailed. I agreed and gave my credit card info as a down payment while the items were fixed and the vehicle detailed. Almost a week and a half later I arrived to pick the vehicle up only to find the interior partially wiped down, but definitly not detailed. Again more promises were made that could not be kept, but we decided to move forward with the purchase. The finance manager was obvioisly irritated that he had to waste his time with us, was very short with his comments and did not want to make copies of forms that we signed. You did agree to deliver the vehicle, however we should have never been in that position to begin with. I dont know what calling to have a conversation about my experience would accomplish, i just know my future business will not be with Luther Cadillac of Roseville. Best wishes in the future and i hope this experience can be used to improve future experiences for others.

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