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Luther Cadillac
Vadnais Heights, MN
2,473 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,473 reviews
July 09, 2023
I was in a pinch and I needed to have my car fixed the part had been backordered since march with no date as to when it would become available but when I had called around I was told the Cadillac dealersh part had been backordered since march with no date as to when it would become available but when I had called around I was told the Cadillac dealership had some so I thought perhaps I would have good luck so I took it to the dealership my boyfriend had bought his truck from it was right by the house too. Long story short there was very little communication and what few things I did ask for I had to ask twice maybe 3 times before I could get a form emailed correctly so I could send it to insurance myself since they couldn't. They were able to get the part in a 2 week period so that was nice. My insurance denied the claim from what I could only imagine was miscommunication between the insurance company and my service advisor. He told me himself that he thought it was weird they requested pictures so he didnt send any and that he told them the newer cars dont overheat these days. My claim was that my car in fact was overheating.... When I went to pay for it after many conversations and attempts to negotiate something we both could agree on since insurance was no longer paying no agreement was made and they wouldn't allow me to pay with a family members card even after they called and stated it was ok to run. I get it policy but honestly my car sat there for like 2 months because of my insurance claim being denied, they wouldn't lower the bill, and then they treated me like I was some sort of criminal trying to run a credit card without permission. I just wanted my vehicle back so I could go to work the next day on time. Last but not least the check engine light popped the very next day the same code that was showing up when I dropped it off. SO FRUSTRATING! $100 diagnostics and apparently this code never showed up... yet its still showing up after I get it back. I'm so over it all. Honestly go somewhere else to get your car fixed its overpriced and the sales team is much nicer than the service team. More
by Danielle
Verified CustomerEmployees Worked With
Abe
July 09, 2023
The transition from previous owners were a concern however they still give excellent customer service and pay attention to detail however they still give excellent customer service and pay attention to detail More
by BNARDBMON
Employees Worked With
Other Employees :
GM Peter was excellent as well-helping me to get max rebate
July 08, 2023
Charlie Youngquist did an outstanding job of organizing all details required to ensure parts availability and repairs completed as promised. He also provided timely updates on progress and was very respect all details required to ensure parts availability and repairs completed as promised. He also provided timely updates on progress and was very respectful, courteous and helpful throughout the service repair. More
by dadkdahlberg
Employees Worked With
Charlie Youngquist
July 06, 2023
Donovan gets an A+. He found exactly the car I was looking for and is the nicest guy. Communication between some of the others I found a bit lacking. He found exactly the car I was looking for and is the nicest guy. Communication between some of the others I found a bit lacking. More
by joycelkw
Employees Worked With
Donovan Vang
July 06, 2023
service department was great and amazing. However, the scheduling for service was terrible. The lady I was working with was not easy to work with and did not listen to my questions. However, the scheduling for service was terrible. The lady I was working with was not easy to work with and did not listen to my questions. More
by natashamagill
Employees Worked With
service guy
July 02, 2023
I was very happy with the sales staff and how quick I was able to make an appointment. I found exactly what I wanted on CarMax at Luther Cadillac and with the value of my trade-in in hand, did not even have able to make an appointment. I found exactly what I wanted on CarMax at Luther Cadillac and with the value of my trade-in in hand, did not even have to negotiate on the deal. Smooth sailing, for sure. More
by deburkee
July 01, 2023
I was very satisfied with the sales staff. The technical support helped me understand all of the new features of my new XT5. All went well! The technical support helped me understand all of the new features of my new XT5. All went well! More
by jjzett
June 30, 2023
The dealership is very clean (excited to see the new one in August!), and the people were very helpful! The employees were very friendly, polite, and helped me with any question that I had. in August!), and the people were very helpful! The employees were very friendly, polite, and helped me with any question that I had. More
by hcorkin18
June 29, 2023
I was completely satisfied and impressed with Austin. Informative, professional and so easy to work with. Also, available immediately to answer my questions. Informative, professional and so easy to work with. Also, available immediately to answer my questions. More
by SJBEEL1
Employees Worked With
