Luther Cadillac

Great to be a part of being a customer Everything in Luther Cadillac was excellent... The most important thing is they make customer more comfortable and friendly towards their product ... Everything in Luther Cadillac was excellent... The most important thing is they make customer more comfortable and friendly towards their product ... good job and great service ... 👍 More

Poor service Came to the dealership with no warning light on my dash to get struts Luther had my car until Tuesday talked to service several time service never me Came to the dealership with no warning light on my dash to get struts Luther had my car until Tuesday talked to service several time service never mentioned any warning light just said what was wrong with my struts and barring came to pick up my car air bag light on service tried to say that it's been on when I first bring it and will not fix the problem have to pay out of my pocket not fair service became real rude to me also More

Excellent Marvin is a very friendly and knowledgeable salesman. He really made our purchasing experience enjoyable, simple and efficient, and was very thorough Marvin is a very friendly and knowledgeable salesman. He really made our purchasing experience enjoyable, simple and efficient, and was very thorough in reviewing all of the features of the vehicle. More

Fix CUE screen Cadillac did a great job setting up the drop off and pick up times and were really efficient on fixing my CUE system in one day- the only thing that c Cadillac did a great job setting up the drop off and pick up times and were really efficient on fixing my CUE system in one day- the only thing that came out negative was final presentation. When I got my car back all my settings were changed and I just got a new CUE system but there were fingerprints all over it. Also my cup holder wasn’t connected correctly so I couldn’t close it but the solution was easy so I think if they would of spent 30sec and made sure all of the small things were tended too I would of rated them 5 stars. More

Sooner than estrimated, but so expensive! This was my first time utilizing the Service Center since this dealership became Luther Cadillac. I was not impressed. My 2016 XTS exceeded 50,000 mil This was my first time utilizing the Service Center since this dealership became Luther Cadillac. I was not impressed. My 2016 XTS exceeded 50,000 miles. I did an online chat with Cadillac to find out how much an oil change and tire rotation would cost since my premium care was no longer in force. They couldn't answer that question and said someone from the dealership would contact me. After 2 days, no one did. So I called Luther Cadillac directly. I got my usual service tech's voice-mail and asked him how much it would cost. After 2 days, no call back. So I called the Luther Cadillac service scheduling number and was able to get a quote and schedule my car for maintenance very quickly. They did the oil change and tire rotation in under an hour- they estimated it would take 1.5hrs. But I don't understand why it cost almost $100! They charged me the amount quoted, but that is a lot for an oil change and tire rotation. And while they offered to wash my car, they did a very shoddy job washing it, and then parked my car under a tree. Birds had already started "decorating" it by the time I paid the bill and got my key. Aargh! More

Very efficient t The service technicians were very friendly and efficient. I felt very confident with the service I received and I am looking forward to my next oil ch The service technicians were very friendly and efficient. I felt very confident with the service I received and I am looking forward to my next oil change More

Great Had a tricky problem that could have been really hard to diagnose- Floyd was on it - he did the research, figured it out, found parts at another deale Had a tricky problem that could have been really hard to diagnose- Floyd was on it - he did the research, figured it out, found parts at another dealership, had them brought over, and it was mission accomplished. More

Resolved ALL issues!! Great personal, professional, salesman, Marvin!! Resolved ALL our issues in a respectful manner!! I would definitely recommend this dealership to my Great personal, professional, salesman, Marvin!! Resolved ALL our issues in a respectful manner!! I would definitely recommend this dealership to my family and friends!! I need the personal attention!!! More

oil change and tire rotation took way too long I was told this would take 1 hour to 1 hour 15 minutes, I was there for 2 hours.....with no communication as to why the delay. I will never wait for I was told this would take 1 hour to 1 hour 15 minutes, I was there for 2 hours.....with no communication as to why the delay. I will never wait for my car at this dealership again, I will always take a courtesy car to work and let them have my car for the day if I have service here in the future. More