Luther Cadillac

Fix CUE screen Cadillac did a great job setting up the drop off and pick up times and were really efficient on fixing my CUE system in one day- the only thing that c Cadillac did a great job setting up the drop off and pick up times and were really efficient on fixing my CUE system in one day- the only thing that came out negative was final presentation. When I got my car back all my settings were changed and I just got a new CUE system but there were fingerprints all over it. Also my cup holder wasn’t connected correctly so I couldn’t close it but the solution was easy so I think if they would of spent 30sec and made sure all of the small things were tended too I would of rated them 5 stars. More

Sooner than estrimated, but so expensive! This was my first time utilizing the Service Center since this dealership became Luther Cadillac. I was not impressed. My 2016 XTS exceeded 50,000 mil This was my first time utilizing the Service Center since this dealership became Luther Cadillac. I was not impressed. My 2016 XTS exceeded 50,000 miles. I did an online chat with Cadillac to find out how much an oil change and tire rotation would cost since my premium care was no longer in force. They couldn't answer that question and said someone from the dealership would contact me. After 2 days, no one did. So I called Luther Cadillac directly. I got my usual service tech's voice-mail and asked him how much it would cost. After 2 days, no call back. So I called the Luther Cadillac service scheduling number and was able to get a quote and schedule my car for maintenance very quickly. They did the oil change and tire rotation in under an hour- they estimated it would take 1.5hrs. But I don't understand why it cost almost $100! They charged me the amount quoted, but that is a lot for an oil change and tire rotation. And while they offered to wash my car, they did a very shoddy job washing it, and then parked my car under a tree. Birds had already started "decorating" it by the time I paid the bill and got my key. Aargh! More

Great Had a tricky problem that could have been really hard to diagnose- Floyd was on it - he did the research, figured it out, found parts at another deale Had a tricky problem that could have been really hard to diagnose- Floyd was on it - he did the research, figured it out, found parts at another dealership, had them brought over, and it was mission accomplished. More

Very efficient t The service technicians were very friendly and efficient. I felt very confident with the service I received and I am looking forward to my next oil ch The service technicians were very friendly and efficient. I felt very confident with the service I received and I am looking forward to my next oil change More

Resolved ALL issues!! Great personal, professional, salesman, Marvin!! Resolved ALL our issues in a respectful manner!! I would definitely recommend this dealership to my Great personal, professional, salesman, Marvin!! Resolved ALL our issues in a respectful manner!! I would definitely recommend this dealership to my family and friends!! I need the personal attention!!! More

oil change and tire rotation took way too long I was told this would take 1 hour to 1 hour 15 minutes, I was there for 2 hours.....with no communication as to why the delay. I will never wait for I was told this would take 1 hour to 1 hour 15 minutes, I was there for 2 hours.....with no communication as to why the delay. I will never wait for my car at this dealership again, I will always take a courtesy car to work and let them have my car for the day if I have service here in the future. More

New Car Purchase Was Easy Will was very helpful helping me find just the right car for my needs. Brad made my financing painless and easy! I can tell these guys have lots o Will was very helpful helping me find just the right car for my needs. Brad made my financing painless and easy! I can tell these guys have lots of experience and I trusted them with my new car purchase! More

Buying my first Cadillac The team at Luther Cadillac is fantastic. They were able to complete my buying experience very quickly but with great depth on the new vehicle. The team at Luther Cadillac is fantastic. They were able to complete my buying experience very quickly but with great depth on the new vehicle. Thanks everyone for your great service. More

Great service friendly people Luther is the new owners, they did some remodeling in the waiting area, looks nice. they didn't have cookies or donuts but did have fruit, chips, coff Luther is the new owners, they did some remodeling in the waiting area, looks nice. they didn't have cookies or donuts but did have fruit, chips, coffee and sodas. seem to be up an running except I couldn't get a programer key cut for the door ( they didn't have setup codes yet) but was told it would be all set up within the week and I have to stop back back in a couple weeks for my maintenance service anyways More