Luther Cadillac

Don’t trust them I felt as if I was being taken advantage of because of someone who may have some money and who has a warranty on the vehicle that was wrong in many c I felt as if I was being taken advantage of because of someone who may have some money and who has a warranty on the vehicle that was wrong in many contradictions with the plan for service call after call asking to approve of more diagnostic time I was also told a specific problem that was going to be fixed that wasn’t true so there was more time requested for diagnostics hours to be charged During the 5 weeks my vehicle was in for service I feel there was unnecessary charges to me after it was all said and done outside of my warranty coverage which doesn’t make sense if the warranty company won’t pay for it there must be a reason why when I picked my car up the service manager told me I was only responsible for the 100 deductable then later received a call asking for more money just a long drag a horrible experience and when I drove me vehicle away I noticed the alignment on my steering wheel was off and still is but I don’t even wanna deal with them about after just getting my car back after 5 weeks More

Impeccable Service Alix's dedication and loyalty to superior client/consumer experience is clear. He is an absolute pleasure to work with! Everyone we encountered from o Alix's dedication and loyalty to superior client/consumer experience is clear. He is an absolute pleasure to work with! Everyone we encountered from our initial contact to driving away in our new Escalade was courteous and helpful. I would recommend this dealership for anyone in the market! More

Upset When in for oil change then she said I needed to rotate tires rotate so I had that done went to get in my car got all the way home they never rotated When in for oil change then she said I needed to rotate tires rotate so I had that done went to get in my car got all the way home they never rotated my tires because my tire pressure once a 40 to 1 said 38 and that’s how I was when I had the tire fixed on the weekends on the go plus they messed up my turn arrow light so I called them back and left a message after they closed very disappointment with the new staff at Luther him I liked it better when it was Wally McCarthy they got rid of all the old staff due to the union and I guess no more union at Wallys so old staff was great they took care of their customers and they was genuinely honest when it came to their customers to I am so upset after they fix my car and rotate my tires I’m not coming back there been a customer for 3+ years with this vehicle and on going with the other vehicles and years family‘s been going there for say 25+ years . More

Pricing After years of patronage, several purchased cars, I learned from last experience that I will never use them again without double checking the price wi After years of patronage, several purchased cars, I learned from last experience that I will never use them again without double checking the price with another provider. All I needed was more Freon for my car and the test. There charge was $296.00, competitor for same service quoted $60-$100. Could not determine any difference in what was to be provided. Their invoice indicates that I received an estimate of $300. Do not recall so can not dispute. Bottom line: buyer beware and check all the facts before you say yes. More

Outstanding service; end of lease & new lease Couldn’t be a better experience. Am loving my new XT5 Great people and Alex Moise is a Star! And other staff were just outstanding. Couldn’t be a better experience. Am loving my new XT5 Great people and Alex Moise is a Star! And other staff were just outstanding. More

Well taken care of Charlie was great to work with; he made my service visit easy; Charlie was informative, respective of my time, and very pleasant. I needed a loaner c Charlie was great to work with; he made my service visit easy; Charlie was informative, respective of my time, and very pleasant. I needed a loaner car for this service visit and Laura was awesome. she remembered who I was and made the process simple. More

Very good Everyone in at Luthers the we encountered were very nice and personable. Any question was answered promptly and courteously and happy smile. We enjoye Everyone in at Luthers the we encountered were very nice and personable. Any question was answered promptly and courteously and happy smile. We enjoyed the visit very much. More

Great to be a part of being a customer Everything in Luther Cadillac was excellent... The most important thing is they make customer more comfortable and friendly towards their product ... Everything in Luther Cadillac was excellent... The most important thing is they make customer more comfortable and friendly towards their product ... good job and great service ... 👍 More

Poor service Came to the dealership with no warning light on my dash to get struts Luther had my car until Tuesday talked to service several time service never me Came to the dealership with no warning light on my dash to get struts Luther had my car until Tuesday talked to service several time service never mentioned any warning light just said what was wrong with my struts and barring came to pick up my car air bag light on service tried to say that it's been on when I first bring it and will not fix the problem have to pay out of my pocket not fair service became real rude to me also More

Excellent Marvin is a very friendly and knowledgeable salesman. He really made our purchasing experience enjoyable, simple and efficient, and was very thorough Marvin is a very friendly and knowledgeable salesman. He really made our purchasing experience enjoyable, simple and efficient, and was very thorough in reviewing all of the features of the vehicle. More