Luther Cadillac

The good the bad and the ugly For the most part the guys were great, They worked really hard to find the pesky elusive rattle in my XT5. Just a couple of things were, unfortunately For the most part the guys were great, They worked really hard to find the pesky elusive rattle in my XT5. Just a couple of things were, unfortunately off. The communication about what was happening was lacking. I got one phone call at 6:00 one night, when I unfortunately didn't have my phone with me. I called back right away, got, "well, Charlie is working on that, I don't know much about it, I'm sure he'll call you around 7:30 tomorrow". No call, I had to call. each time after that I was told I'd get a call, and got no call. When my car wad done, they brought my car to me...that was AWESOME. When I got in my car to go home, all the radio presets were changed, the steering wheel felt greasy and my hands were dirty after driving home. I got home, looked in the back seat, and there was popcorn all over my back seat. I called to let them know that this was not okay, haven't heard anything from them. More

Great experience I came to Luther Cadillac looking to purchase a Subaru. Our sales consultant was upfront and honest. He did all he could to make our experience seamle I came to Luther Cadillac looking to purchase a Subaru. Our sales consultant was upfront and honest. He did all he could to make our experience seamless. It was my first time making such a large purchase, but I never felt overwhelmed or pressured. Customer service is wonderful and they will set you up with all you need! Highly recommend. More

Luther Cadillac Good Service advisors with positive attitudes and quality service are the two main reasons I maintain loyalty to Luther Cadillac. I feel comfortable a Good Service advisors with positive attitudes and quality service are the two main reasons I maintain loyalty to Luther Cadillac. I feel comfortable at the dealership. More

Charlie is the best customer service rep In 55 years Charlies people skills are outstanding. Charlie is very good at listening Communication Technical skills. Staying on top of the repair order Charlies people skills are outstanding. Charlie is very good at listening Communication Technical skills. Staying on top of the repair orders. Working with others in the service department I get the feeling that the employees are not so overworked push to meet goals that they are downright friendly and pleasant More

Customer centered Service What a super team that puts you at the center of attention. Very accommodating. I could not be more pleased. I will continue to go here and buy here. What a super team that puts you at the center of attention. Very accommodating. I could not be more pleased. I will continue to go here and buy here. More

Your #1 CHARLIE is the best....also I really like all the upgrades you have made....the store looks more high class., it matches you product .... Terry Sulliv CHARLIE is the best....also I really like all the upgrades you have made....the store looks more high class., it matches you product .... Terry Sullivan More

Cadillac Deville A/C repair Deville was in shop 10 days and I was asked to bring them fittings during then. Next was told needed new A/C lines, A/C compressor and sensors, along Deville was in shop 10 days and I was asked to bring them fittings during then. Next was told needed new A/C lines, A/C compressor and sensors, along with a diagnostic charge and Freon. Called to stop in and pick up car, repaired and blowing Cold air. Paid $1652 plus $68 for conversion fittings I supplied them. Left dealership with no A/C, blowing warm air 45 minutes. Next morning had cold air 30 minutes, later same day drove car was blowing warm air and same A/C warning light on when brought in. Returned car . More

Unprofessional sales and support Bought a Cadillac there, had to come in twice to sign paperwork as they couldn’t straighten out the warranty. Had car for two weeks - stranded on the Bought a Cadillac there, had to come in twice to sign paperwork as they couldn’t straighten out the warranty. Had car for two weeks - stranded on the side of the road out of town over the weekend. Sales rep said he would call me back never did when I called him - he was with another customer. Nice, very classy - very unhelpful. When talked to salesmen kept interrupting and did nothing for me. More

Love my new car Received notice from GM Financial that my lease would be coming due in Sept. I called them for a payoff and was very surprized when the difference be Received notice from GM Financial that my lease would be coming due in Sept. I called them for a payoff and was very surprized when the difference between now & then was so minimal. I called Will Isaacson & he promised to help me determine the right next steps. And that he did. Kept me informed as to his progress, and when the Executive care came in, he called immediately. I fell in love with the car, and the purchase was smooth. Will even delivered the car to my home. Am over the top happy with the service and the vehicle. This is the 5th car we have either purchased or leased from this dealership, so we have been customers of the service department for over about 8 years. Charlie is amazing & we couldn’t be more pleased with the service he provides. More

Tire Issues Issues turned out to be a slow leak caused by a nail. Tire repaired. Lounge was clean, comfortable and apple was appreciated. Time frame was appropria Issues turned out to be a slow leak caused by a nail. Tire repaired. Lounge was clean, comfortable and apple was appreciated. Time frame was appropriate More